Service Relationship Manager

Our Service Relationship Managers guide Client Advocacy and Satisfaction for our most strategic Clients & Partners our Cloud Clients. As a Service Relationship Manager, you will be passionate about Service and putting our client's needs at the heart of everything you do. You will excel at developing relationships across a global geography. As the Voice of the Client, you will be their advocate in the business, working to lead and lead service improvement across the end-to-end client journey to lead value and create client loyalty. You will provide measurable improvements, developing creative solutions and working collaboratively orchestrating and influencing partners across the Market, teams. As the in life Operational Single Contact for the client, you will provide consistency and simplicity in how our clients engage with us, making it easy to work with us. You will manage client escalations, managing them through to a successful conclusion with both the client and Experian. You will engage, support and influence client partners becoming an expert in understanding their business, solutions and needs, looking for opportunities to develop our business and service relationship and their solutions to deliver greater value, sharing Experian / Best Practice within your client's environment. As our Service expert in the market, you will be the guardian of our Service level agreement documentation, supplying these for deals and supporting custom client support requests, looking to understand client needs, propose appropriate options and engage the right areas for guidance and approval.

Main Responsibilities

• Lead client-facing service reviews and developing workable improvement plans. Support successful de Identify and support Sales opportunities and Account plans with Sales colleagues as the trusted client partner. You will be a major influence on achieving NPS targets.

What you'll bring

• The Service Relationship manager is the conduit into Experian complex landscape and so navigates this to obtain the outcomes and contracted service for the client. They manage the post sales, operational relationship and hold other responsibilities to account on behalf of the customer. A good SRM quickly identifies risks and opportunities within our client environment and can share best practice and offer solutions and ideas to retain customers. They are also responsible for mitigating Experian's risk by managing upgrades with the client within contract terms of their software solutions

Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

• Minimum 5 years of experience in a customer-facing management role.

• Customer Management, and. Success in delivering measurable results and benefits to business and clients.

• Experience in client management from operational to senior management levels. Managing complex operational / business issues working in a multinational matrix environment. Demonstrable sales support success in IT solutions

Benefits/Perks:

• Great compensation package and bonus plan

• Core benefits including Experian shares discount and wellness program

• Flexible work environment, hybrid model of teleworking

• Flexible time off including volunteer time off, personal leaves and paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here