Customer Success Manager – Marketing Services- Hybrid
- Sydney
- Sales & Business Development
- Permanent
- Hybrid
- Full Time
Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who are using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM's build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven.
What you'll need to bring to the party
- Authenticity, to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
- Confidence to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and lead user adoption
What you'll be doing
- Maintain a high level of customer satisfaction and retention.
- Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams
- Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.
- Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.
- Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients.
- Develop a trusted advisor relationship with partners and exec sponsors
- Running client workshops & webinars where required
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian
More about you
- You'll need to have a keen interest in data, customer segmentation and its applications
- This role would suit someone with a min 2+ years of experience (or mixture of both) and University qualified
- Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel)
- Strong experience solving enterprise technology and data challenges
- Proven record of over-achievement and exceeding expectations
- Experience organizing and prioritizing your own tasks, project management
- Experience managing relationships with a range of customers
- Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy
- Record of over-achievement and exceeding expectations
- Subject Matter Expertise: Marketing Technology, Digital media buying landscape, Segmentation
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible work environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
Experian Consumer Services – Careers That Define "What's the Next Big (Data) Thing" for Consumers?As the Senior ITIL Change/Problem Manager, you will be the subject matter expert for our growing engin
Reference
d17071d0-beb4-4051-a5a4-48fc6bbb5a6c
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to your manager. This is individual contributor (Non-Managerial) role Key Responsibilities:Design, implement, and manage scalable and reliable i
Reference
f74764af-52b2-4aba-b038-34edf03affc3
Expiry Date
01/01/0001
Salary
Location
Mumbai, India
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Mumbai
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
The Sales Specialist will be responsible fordriving product sales across Decisioning Software, Identity Verification & Fraud Solutions across all clients in the region. He/she will drive Presales thro
Reference
2080dc79-1a44-479d-afd2-3386091ef196
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are looking for someone to lead our product development team. You must be a self-starter and not be afraid to roll-up their sleeves as a player-coach. You have customer support application experien
Reference
bcab0edb-60df-4750-bf51-69969afe3a32
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
The Legal Manager role will support the Company in all legal matters including(a) Contract Negotiation & Drafting: Drafting, review and negotiation of various client and vendor contracts and other doc
Reference
de213a14-e2d8-4b25-bef3-6f159c0f3f71
Expiry Date
01/01/0001
Salary
Location
Southbank, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
This role is necessary to our product's success by ensuring that our messaging is both compelling and consistent across all channels. You will support the Head of Product Success by blending industry-
Reference
952d69a7-83d5-494c-b0d4-06272071b4e7
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
This role is necessary to our product's success by ensuring that our messaging is both compelling and consistent across all channels. You will support the Head of Product Success by blending industry-
Reference
e42cae15-0d04-4716-bb8b-60b2bc51752a
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Propósito del cargo:El cargo de Jefe Comercial tiene como propósito la ejecución y seguimiento de la estrategia comercial definida para la cartera asignada, así como consolidar un plan de relacionamie
Reference
3afda651-bb6f-43db-ac1e-9f08d77f3509
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Estamos em busca de um (a) SRE talentoso (a) e motivado (a) para se juntar à nossa equipe dinâmica. A fim de garantir a confiabilidade, disponibilidade e desempenho dos nossos sistemas e serviços. Atu
Reference
7b691afd-43da-455d-b8d8-c3d7d62b19d4
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Propósito del cargo:Asegurar la satisfacción de los clientes con el fin de incrementar el posicionamiento de los productos en para pequeñas y medianas empresas de diferentes industrias. Responsabilida
Reference
d504a183-eff5-465a-a93e-908cdb6a5d8c
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Proposito del cargo:El líder técnico es reponsable del análisis y diseño detallados, la construcción y entrega para pruebas de calidad y de usuario que permitan liberar los componentes de software cum
Reference
cb701895-1d00-46d7-ad1f-7ea651e5b81a
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Job descriptionWe are looking for an experienced Staff DevOps Engineer – Cloud Automation III to join our team. You will have 5+ years of experience designing and implementing CI/CD pipelines, infrast
Reference
a09d0f0a-d3d8-4c1b-8444-e8bc37547151
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Marketing and Communications
Brand
Serasa Experian
Remote working available
No
Description
Entendimento das necessidades de negócio e proposição da melhor forma de execução no Salesforce Marketing Cloud.Criar e automatizar jornadas de média a alta complexidade no Salesforce Marketing Cloud.
Reference
14570336-667a-407e-9210-02bc88b1931f
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$148,617 - $267,510
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
Yes
Description
Experian's Direct-to-Consumer (D2C) business is looking for a Director of Product to lead our expanding Insurance vertical. You will define and deliver a holistic insurance experience, while promoting
Reference
a9cd68c0-cc53-43a9-86c9-2b9d4d4b34c4
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Analista de Desenvolvimento Pleno para se juntar ao nosso time! Se você é apaixonado por tecnologia e deseja trabalhar em um ambiente dinâmico e colaborativo, essa oportunidade
Reference
f8070b7d-5e68-4adb-b7df-a8b662ad7a7f
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Analista de SRE Pleno com foco em observabilidade para integrar nosso time. O profissional será responsável por garantir a estabilidade, performance e escalabilidade de nossos s
Reference
e56cd349-fa72-4ac7-a7af-e12d115c608c
Expiry Date
01/01/0001