Customer Success Manager – Marketing Services- Hybrid
- Sydney
- Sales & Business Development
- Permanent
- Hybrid
- Full Time
Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who are using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM's build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven.
What you'll need to bring to the party
- Authenticity, to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
- Confidence to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and lead user adoption
What you'll be doing
- Maintain a high level of customer satisfaction and retention.
- Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams
- Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.
- Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.
- Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients.
- Develop a trusted advisor relationship with partners and exec sponsors
- Running client workshops & webinars where required
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian
More about you
- You'll need to have a keen interest in data, customer segmentation and its applications
- This role would suit someone with a min 2+ years of experience (or mixture of both) and University qualified
- Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel)
- Strong experience solving enterprise technology and data challenges
- Proven record of over-achievement and exceeding expectations
- Experience organizing and prioritizing your own tasks, project management
- Experience managing relationships with a range of customers
- Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy
- Record of over-achievement and exceeding expectations
- Subject Matter Expertise: Marketing Technology, Digital media buying landscape, Segmentation
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible work environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$133,109 - $239,596
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services is looking for a strategic and execution-driven Lead Product Manager to lead the growth and transformation of our personal loans marketplace. This role is ideal for a produc
Reference
2badde4b-233e-43c6-9219-7cb6a6032949
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Not Applicable
Employment
Permanent
Location
New York
Role Type
Hybrid
Salary Range
$71,640 - $124,176
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
No
Description
We are seeking a dynamic and experienced Audience Strategy Manager to lead our efforts in developing compelling responses for brand and agency partners. You will report to the Senior Data Strategy Dir
Reference
2a3f8962-00a9-466d-8ccb-bfaf3754a103
Expiry Date
01/01/0001
Salary
Location
Southbank VIC, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
As our Business Development Manager, you'll be responsible for new business development across several sectors including financial services, telco & utility & our corporate segment. This will suit a e
Reference
f20df1ed-23e3-4ad0-b9a1-576901a8d229
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$133,109 - $239,596
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
Yes
Description
As a member of Experian's Global Security Office (EGSO)/Cyber Fusion Center (CFC), you will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies
Reference
94d7f1db-ce42-47bb-929f-8118b3c53dd9
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$176,036 - $316,865
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
The Senior Director, D2C Audiences will drive our growth and expansion into the Media Network landscape. You should have a history of building and leading successful programs with large, scaled user b
Reference
f9b3ea6c-5fe4-4d7e-897f-fdca7599ccf7
Expiry Date
01/01/0001
Salary
Location
Washington, United States
Experience Level
Director
Employment
Permanent
Location
Washington
Role Type
Hybrid
Salary Range
$133,109 - $239,596
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
Yes
Description
We are looking for a Director, Regulatory Affairs to join our Government Affairs team and help manage engagement with lawmakers on Capitol Hill and with the new Administration. You will also be respon
Reference
b49b05c7-33cf-463a-8f9e-79ca5dc9d70c
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work with the security, build, a
Reference
a37e7bf3-bd33-4163-bfc5-9e2730c9ab91
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$115,747 - $208,344
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
We are looking for a Staff Software Engineer with a platform mindset to help shape the future of our enterprise-wide Data, Analytics, and AI/ML platform capabilities.This role is not focused on buildi
Reference
8dd745f5-dd32-4bed-a9c1-6801a53a2ab6
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$97,718 - $169,377
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
Yes
Description
Reporting to the Senior Manager of Development and Operations you will:Be an expert in Design and Developing end-to-end data solutions from source data ingestion, ETL process, visualization, and to bu
Reference
798dd8c1-b28a-4156-94ff-7d73b3c70473
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Associate
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
See Pay Range
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
As an Enterprise Solution Consultant you will focus on complex, integrated solutions across Experian's Ascend Platform; including attributes, models, Ascend Analytical Sandbox, Ascend Ops, Ascend Mark
Reference
9a65f136-4278-4412-8501-2a95ea418e06
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Hybrid
Salary Range
$153,075 - $275,535
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
The Director, Data Strategy and Partnerships will drive Experian's financial data strategy in North America and identify, develop, and optimize partnerships that enhance Experian's financial data asse
Reference
cf2a2e5d-a201-4615-9d33-3c3f13af6b92
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Not Applicable
Employment
Permanent
Location
New York
Role Type
Hybrid
Salary Range
See Pay Range
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
Grow assigned portfolio of partnerships within the Sell Side vertical at ExperianManage the Sell Side pipeline/forecast by understanding where your business is and what opportunities are up and coming
Reference
f9e79f67-69dc-466e-9bac-6fa1a110f0c2
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services (ECS) is looking for a Senior iOS Engineer to work on our world-class iOS native application.We take pride not only in our feature-rich products and stable mobile applicatio
Reference
644e8a00-83fc-40a8-b663-a37bf3e0f08c
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Associate
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
Yes
Description
The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff. The Representative will
Reference
1ce30e86-bf9e-4753-b89c-daad1a2ca891
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Entry Level
Employment
Permanent
Location
Costa Mesa
Role Type
Hybrid
Salary Range
See pay range in the job description below
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
Employer: Experian Information Solutions, Inc. Job Title: Data Science Analyst IIJob Location: 475 Anton Blvd.,
Reference
2cb0f5c1-b680-44f9-9917-f9460b48adf2
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Not Applicable
Employment
Permanent
Location
New York
Role Type
Hub
Salary Range
See Pay Range
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Audigent, a part of Experian is the leading data activation, curation and identity platform. Audigent's pioneering data platform unlocks the power of privacy-safe, first party data to maximize address
Reference
61f3552d-9344-472c-a79f-74b85b89a2c9
Expiry Date
01/01/0001