Sales Operations Support Specialist

As part of the Sales Operations team, the overall goal of the Sales Operations Specialist role is to improve the performance of a B2B sales organization. You will partner closely with sales, marketing and client services to support a variety of initiatives that drive the sales process.

Key responsabilities:

• Provide user support to customer facing teams; including questions, troubleshooting issues and application resolution including Salesforce, Configure Price Quote (CPQ) and other sales processes and platforms, reports, and data quality.
• Partners with and trains sales and client services teams to ensure high standards of data quality in Salesforce.
• Develop training materials for new hires and continuing education on SF process and best practices.
• Collaborates with the sales organization and other users to support Salesforce strategies, priorities, and roadmaps.
• Works together with team members on shared responsibilities.
• Lead routing
• Billing requests
• Data quality initiatives
• Research requests

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Bachelor’s degree is preferred.
• 3+ years of experience in a sales support/operations or sales role, preferably in B2B sales environment.
• Advanced knowledge of Salesforce.com, CPQ, and electronic signature tools required.
• Knowledge of sales and marketing tech stack is preferred.
• Knowledge of sales principles, sales cycle and process is preferred.
• Superior communication, problem solving, and analytical skills, experience with presenting to management.
• Ability to work independently, as well as part of a team, on multiple projects.
• Competent in Excel, Power Point, Word

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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