Sr. Manager- Revenue Operations

Job description

Key Responsibilities Membership Revenue Management

• Own the membership revenue lifecycle, including invoicing, collections, renewals, and closure.
• Ensure timely collection of membership fees, subscription charges, and usage‑based revenues.
• Monitor outstanding receivables, follow up with members, and reduce overdue balances.
• Coordinate with Finance to ensure accurate revenue recognition, reconciliation, and reporting.
• Prepare and track membership revenue forecasts, MIS dashboards, and variance analysis.
• Support pricing changes, membership fee revisions, and new membership types.

Membership Operations (Partial Scope)

• Oversee membership onboarding, renewals, suspensions, and exits from a process perspective.
• Ensure operational compliance with Credit Bureau regulations, internal SOPs, and contractual terms.
• Act as a liaison between Sales, Member Relations, Legal, IT, and Finance for membership operations.
• Manage exception handling related to billing disputes and operational escalations.
• Support audits (internal/external) by providing membership and revenue documentation.

Governance & Compliance

• Ensure adherence to regulatory guidelines.
• Maintain accurate documentation for membership agreements, fee structures, and approvals.
• Participate in policy formulation related to membership revenue and operational controls.

Qualifications

• Any Degree

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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