IT Platform Analyst

Overview: The Platform Analyst is a dynamic, hands-on role in Employer Services (ES), responsible for supporting, maintaining, and enhancing platform solutions and individual system components that allow departments and IT services. You will focus on optimizing services by balancing availability, security, efficiency, and functionality. Collaboration with IT and InfoSec teams will be key to managing risks and ensuring scalable solutions for ES products.

Key Responsibilities:

• Collaborate with Platform Senior Leads to support short- and long-term platform roadmaps.
• Ensure the availability of Microsoft Windows environments within a hybrid cloud infrastructure.
• Support Azure Cloud environments and Active Directory (including Azure Active Directory) administration.
• Maintain platform monitoring solutions.
• Help deploy and manage endpoint security measures.
• Automate processes to enhance management tasks and operational efficiency.
• Contribute to disaster recovery execution.
• Conduct hardware and software audits to maintain compliance with policies.
• Participate in a rotating on-call schedule to provide 24/7 infrastructure support.

Preferred Qualifications:

• Experience with Microsoft Windows technologies (2016/2019/2022), Azure Cloud, and Active Directory.
• Familiarity with SOC 2 compliance and cybersecurity practices is a plus.
• Practical knowledge of ServiceNow,, Jira, and platform security tools.
• Exposure to Microsoft SQL and cloud-based infrastructure tools.
• Strong analytical, troubleshooting, and organizational skills.
• Effective communication skills, both written and verbal.

General Requirements:

• Bachelor's degree in a related field, or equivalent professional experience.
• 4+ years of experience working with platform solutions and security.
• Ability to manage tasks in a fast-paced, deadline-driven environment.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. You will report to the manager of Infrastructure and Platform Engineering.

Qualifications

• Bachelor's degree
• Azure
• AWS
• Service Now
• Confluence
• Azure DevOps

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.