Customer Experience Executive
- Santiago
- Customer Service
- Permanent
- Hybrid
- Full Time
Propósito del cargo: Responsable de planificar y llevar adelante procesos que permitan asegurar una percepción positiva y enriquecedora de Experian Chile por parte de los clientes y a su vez, optimizar su experiencia permitiendo garantizar su satisfacción y lealtad.
Entregables: Cumplimiento de objetivos fijados para el año fiscal, tanto transversales para la Gerencia de Customer Experience como para el área específica.
Responsabilidades del cargo:
1- Crear, desarrollar y liderar estrategias o iniciativas centradas en mejorar la experiencia del cliente
2- Fomentar relaciones positivas y duraderas con los clientes, participando activamente en la relación y efectuando visitas/reuniones con ellos, generando cercanía.
3- Garantizar que los distintos requerimientos o necesidades sean atendidas en plazo, completitud y calidad, respondiendo a preguntas y solicitudes de clientes de manera rápida y eficiente.
4- Resolver problemas y quejas de clientes, asegurando su satisfacción.
5- Recoger y analizar comentarios de clientes que permitan mejorar la atención y los servicios.
6- Evaluar y monitorear la satisfacción del cliente a través de encuestas y/u otros mecanismos.
7- Conocer a los clientes, sus servicios y contrapartes para mantener una comunicación constante y coordinada.
8- Contribuir a mejorar y mantener actualizada la información de clientes en el CRM. 9- Coordinar y/o Colaborar y/o participar de proyectos transversales a la empresa, en los casos que se requiera de la gestión tecnológica, sistémica o informática de cara a clientes.
10- Colaborar y hacer las actividades encomendadas por su líder, en el ámbito de su cargo. En caso de que se requiera, reemplazar al Senior Leader.
Experian es una empresa global de datos y tecnología que impulsa oportunidades para personas y negocios en todo el mundo. Ayudamos a redefinir prácticas de préstamos, descubrir y prevenir el fraude, simplificar la atención médica, crear soluciones de marketing y obtener perspectivas más profundas del mercado automotriz, todo utilizando nuestra combinación única de datos, análisis y software. También asistimos a millones de personas a alcanzar sus metas financieras y ayudarles a ahorrar tiempo y dinero.
Operamos en una variedad de mercados, desde servicios financieros hasta atención médica, automotriz, agroindustria, seguros y muchos otros segmentos industriales.
Invertimos en personas y nuevas tecnologías avanzadas para desbloquear el poder de los datos. Como empresa del índice FTSE 100, cotizada en la Bolsa de Valores de Londres (EXPN), contamos con un equipo de 22,500 personas en 32 países. Nuestra sede corporativa está en Dublín, Irlanda. Obtenga más información en experianplc.com.
¿Qué estamos buscando? Una persona con vocación de servicio al cliente, habilidades en inteligencia emocional, hábil para manejar conflictos, de relacionamiento amplio con distintas áreas y clientes, que pueda desarrollar tareas paralelas y capacidades para la coordinación.
Calificaciones
- Educación: Ingeniero Comercial o similar. Experiencia: 3 a 5 años Conocimientos técnicos requeridos: Haber trabajado al menos 2 años en relación directa con clientes empresas e idealmente en industrias informáticas o bancarias. Idiomas: De preferencia, Ingles nivel intermedio.
- Competencias:
- Uso de office nivel intermedio
- Atención al cliente
- Técnicas de Negociación
Nuestra singularidad es que celebramos eso que nos hace diferentes. La cultura y el personal de Experian son elementos diferenciadores clave. Nos tomamos muy en serio nuestra agenda de personas y nos centramos en lo que realmente importa: DEI, conciliación de la vida laboral y personal, desarrollo, autenticidad, compromiso, colaboración, bienestar, recompensa y reconocimiento, voluntariado... y la lista continúa. El sólido enfoque de Experian, en el que las personas son lo primero, ha sido premiado: Great Place To Work™ en 24 países, FORTUNE Best Companies to work y Glassdoor Best Places to Work (globalmente 4,4 estrellas), por nombrar algunos. Eche un vistazo a Experian Life en las redes sociales o a nuestro sitio de empleo para entender por qué.
Experian se enorgullece de ser una empresa que ofrece igualdad de oportunidades y acción positiva. La innovación es una parte fundamental del ADN y las prácticas de Experian, y la diversidad de nuestra fuerza laboral impulsa nuestro éxito. Todo el mundo puede tener éxito en Experian y aportar todo de sí independientemente de su género, etnia, religión, color, sexualidad, capacidad física o edad. Si tiene alguna discapacidad o necesidad especial que requiera adaptaciones, por favor háganoslo saber lo antes posible.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
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