Billing Operations Manager

The Billing Manager oversees and manages the full billing cycle to ensure invoices are accurate, compliant, and issued on time. The role is critical in maintaining healthy cash flow, supporting financial reporting, and driving efficient revenue processes. The Billing Manager leads the billing team, ensures adherence to regulatory and organizational standards, improves billing operations, and collaborates across departments to resolve discrepancies and enhance customer satisfaction.

• Operational and Financial aspects of the consolidated Experian Billing system ensuring accurate financial reporting customer invoicing and swift issue resolution.
• Compliance with Internal Finance policies, procedures and controls as well as having a sound knowledge of the functionality and capabilities of the Experian Billing system to make a positive impact on the business.
• This role reports to the Head of Revenue Assurance SA
• Manage a team of 3 staff members whose primary responsibility will be the processing of customer contracts and billing in a timeous manner (Complete, accurate and timely) and provide coaching, training and performance feedback
• Take accountability of all billing queries and the timely identification and resolution of all billing errors
•  Assist with monthly account reconciliations and general ledger activities.
• Improve billing process & streamlining current processes
• Assist with Automation of Ad hoc billing process (Batch process\Collection Letters\Forensic services) and system improvements
• Analyze, measure and report on trends and reasons for actual cash and revenue performance against targets
• Laser focus on revenue assurance and identifying instances where billing has not taken place or revenue has been missed (e.g. overuse, deferred balances not released)
• Oversee credit adjustments and refunds on monthly basis.
• Work with cross-functional teams in resolving financial and revenue related issues
• Work closely with accounts receivable team to reduce debtors aging and optimize collections
• Perform revenue analysis, calculations and reporting on monthly basis.
• Firm grasp of DBO KPI’s and demonstrate impact on reducing these

Responsible for:

- Pre Billing Reports (Fixed Variable) and Usage Recons

- month End Billing Run for SA

- SLS in Advance & Ombud reports and any other ad hoc reports

- Monthly updating and maintaining usage accumulation report and counts

- Monthly BI journal reports (Quarterly payment clients, Deferred, and Usage) to be sent for Review and Approval by Head of Revenue Assurance

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• B-Com degree 
• Minimum 5 years’ experience as Receivables or Billing Manager in similar industry 
• Advanced Excel Experience Necessity 
• Attention to detail

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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