Customer Value Insight Executive

Why this role is important to us

The Customer Value Office focuses on delivering the best value for our customers and supporting our B2B business. This role is central to that mission—ensuring execution of insight‑driven content, customer advocacy materials, and recognition programmes that elevate our market credibility and strengthen how we communicate customer value.

This role is reporting into our Head of Product Marketing

Work that matters – What you'll be doing

• Coordinating the end‑to‑end delivery of case studies, including content development, stakeholder engagement, and approvals.
• Managing the customer awards calendar and executing high‑quality product and proposition award submissions.
• Supporting the collation and organisation of insights from user groups and customer research to inform value‑led storytelling and marketing strategies.
• Collecting testimonials and integrating them into impactful marketing collateral and customer value narratives.
• Contributing to the Customer Value Office by helping transform insight into stories that resonate with customers and internal stakeholders.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Experience supporting marketing content, customer advocacy, or insight‑driven communications
• Strong organisational skills and the ability to juggle multiple priorities
• Confident communicator with a collaborative working style
• Preferably educated to degree level in Marketing, Communications, or a related field

• Hybrid - 40% office based working (either Nottingham or London)
• Great compensation package and discretionary bonus plan
• Core benefits include pension, BUPA healthcare and more
• 25 days annual leave plus bank holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Internal Grade F/EB10

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