Senior Director of Software & Operations

We are looking for a very experienced, commercially minded, results-focused and customer-focused Senior Director to lead the Experian Consumer Services (UK & Ireland) team in Hyderabad. This role is both a people leadership role – leading, managing and developing teams to deliver amazing products to tens of millions of UK consumers – as well as a technical leadership role, driving a focus on best engineering and architectural practices within a modern, cloud-based software stack. In this role, the successful candidate will be acting as a ‘site leader’ for the full team, fostering a high-performing, collaborative and supportive culture, and will be accountable for the operational aspects of the team and the software they build.

Key Responsibilities

• Act as both the de facto ‘site leader’ and ‘thought leader’ for a team of over 50 professionals (and growing), drawn from multiple engineering and product disciplines. Set the tone for how the team operates, inspiring and supporting the team to achieve great outcomes.
• Build, develop and manage high performing, effective and successful software delivery teams, comprising a range of skills and experience, through either direct or indirect line management. Create an environment that the top talent in Hyderabad actively wants to be part of.
• Drive the successful delivery of software solutions across multiple product domains. This will require extensive engagement with multiple stakeholders in both the Hyderabad team and the UK team, to ensure that roadmaps are well defined and delivery goals are met.
• Ensure teams remain aligned with engineering, performance and security standards and ways of working that are in place across the wider engineering team (ECS and Experian more broadly).
• Set teams up with structures and processes that enable successful delivery. Collaborate closely with UK colleagues to define, understand and implement innovative new processes where appropriate.
• Build a culture of Continuous Improvement across the Hyderabad team and beyond, driving a relentless focus on delivering ever better experiences for our consumers.
• Foster a high degree of team ownership and accountability for the software they build, keeping a keen eye on quality throughout the SDLC and into Production and live operation.
• Build strong working relationships with a wide range of stakeholders across the business – Product, Customer Service, Risk & Compliance, Finance, SLT and more, both within ECS and the wider Experian community. Work with these stakeholders on strategic prioritisation, and ways of leveraging the benefits of being part of an experienced and diverse global team.
• Travel to the UK and other global Experian sites multiple times per year to build connections, take part in events, and represent the ECS Hyderabad team.
• Work with other Business Units in the Hyderabad centre to ensure that ECS team members feel part of a local community. But even more importantly, take personal responsibility for ensuring that ECS Hyderabad team members feel closely connected to their UK colleagues, and play a full and active part in all company events.
• Manage team performance and development, and drive increased engagement through regular, transparent feedback. Use appropriate reward and recognition mechanisms to ensure our top talent remains focused and motivated, but also act decisively to manage underperformance.
• Assist CTO and Finance Director with Budget planning and management, and drive a strong awareness of commercial performance across the team.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

• Ideally a Master’s Degree in computing or a related discipline.
• 15+ years of experience in software engineering and delivery environments.
• Strong hands-on technical leadership role at Director level or above.
• Demonstrable track record in delivering high quality software products, ideally in a Direct-to-Consumer setting.
• Experience working across multiple geographies, creating well-connected and collaborative teams that are comfortable working across timezones with teams from the UK or the US.
• Strong, hands-on experience with a wide range of technical tools and frameworks, including a comprehensive understanding of cloud and data environments.
• Proven track record in using creative and innovative approaches to address customer problems.
• Experience with Agile software development methodologies.
• Ability to communicate ideas and data insights effectively to both technical and non-technical audiences.
• Commercially-minded, with experience in technology financial budget management and working with vendor resourcing.
• Leadership and Management: strategic planning and execution; team building and mentoring; decision-making and problem-solving; project management and resource allocation.
• Collaboration and Communication: Strong communication skills with both technical and non-technical stakeholders; ability to articulate complex technical concepts to a variety of audiences; collaboration with cross-functional teams.
• Adaptability and Learning: Willingness to stay updated on emerging technologies; adaptability to changing business requirements; continuous learning mindset

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here