Senior Business Analyst

The Senior Business Analyst partners across Product, Operations, and Technology to help identify, design, and support the adoption of intelligent automation and AI-enabled solutions within the Health business unit. You will focus on understanding business processes, spotting opportunities for improvement, and translating needs into clear, actionable requirements. You will work with both technical and non-technical partners to help deliver scalable, responsible, and high‑impact automation solutions that support team goals. You will report to the Director Service Management.

Responsibilities

• Lead structured discovery sessions to understand current processes and identify opportunities for AI, automation, and workflow improvements.
• Evaluate and help shape AI and automation use cases, ensuring they align with our needs, technical feasibility, and enterprise standards.
• Translate business needs into clear functional and technical requirements, including process flows, decision logic, data needs, and integration points.
• Create documentation such as process maps, use case descriptions, data flows, and solution requirements.
• Partner with engineering and product teams to support solution design, testing, and validation for AI-enabled and automated solutions.
• Support prioritization and tracking of automation initiatives, helping ensure measurable business value and alignment with broader roadmaps and governance practices.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in a Business Analyst or similar role within a technology-enabled environment.
• Experience supporting automation, workflow optimization, or AI-related projects.
• Technical understanding, including basic knowledge of system architecture, APIs, data structures, integrations, and workflows.
• Familiarity with modern AI and automation tools, such as conversational AI, intelligent agents, and low-code or no-code platforms.
• Communication and collaboration skills, explain complex ideas clearly to both technical and non technical partners while working with Agile teams.

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.