Implementation Program Manager

Job description

Experian's Financial Services & Data (FSD) is looking for a Program Manager to lead multiple complex client implementations of our Ascend product suite and other projects.

At Experian, we believe in a competitive, team-oriented environment that requires the full investment and engagement of every team member. We expect team members to focus on creating a client-oriented solution by encouraging creativity and new ideas. Program Managers are a crucial part of the Experian team, as they lead custom implementations of our market-leading software.

You will report to: FSD Program Management leader

Responsibilities

As an FSD Program Manager, you will be part of a team to support both client-facing programs and internal strategic programs.

Main Responsibilities:

• Manage multiple complex client implementations of our Ascend products from launch to completion alongside a project team spanning teams
• Create project documentation including project plans, deliverables and their owners, communication plans, project status and risks
• Provide direction to the project team by tracking and managing project deliverables, risks, and escalations
• Report project status and risks to partners
• Collaborate to deliver an excellent client experience and identifying opportunities for innovation and process improvement to the business
• Collaborate internally with Sales and other internal functions to lead process improvements and transparency

Types of programs:

• Client implementations for Ascend products
• Client remediation work related to Ascend products
• Client facing cloud migrations
• New product launches

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Education/Certifications

• BA or BS is required
• PMP or PgMP Certification

Technical Skills

• 10+ years of client-facing project management experience
• Translate technical matters into terms understood by business professionals
• (Word, Excel, PowerPoint, SharePoint), Salesforce, and SmartSheet tools

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.