Head: Experian Consumer Services

PRODUCT STRATEGY

• Develop a multi-year product strategy, informed by trends, partner and internal capabilities and consumer insights. Your strategy should differentiate Experian's value proposition and lead long-term positive user outcomes.
• Lead the end-to-end product vision and roadmap, from discovery to launch and iteration, including user research, experience design, value proposition prioritization, engineering execution, testing, go-to-market, and funnel optimization.

PRODUCT MANAGEMENT AND GROWTH

• Advance Up powered by Experian, ensuring seamless integration into the broader Experian data strategy and ecosystem
• Value proposition expansion to extend users' personal finance journey from education and monitoring to protection, lending, savings, debt management, etc.
• Drive the go-to-market strategy and planning for new value propositions and continued user volume growth and positive user experience.
• Instill legal, regulatory, governance and risk compliance both internally and by partners, meeting all requirements related to South African Consumers, setting business and compliance standards for Up powered by Experian.
• Define and prioritize product features, user stories, and acceptance criteria, taking on responsibilities typical of a Product Owner to ensure development aligns with strategic goals
• Monitor data processes to ensure that alternative data is captured, de-identified and maintained in such a manner as to enable accurate reporting, product performance monitoring and to facilitate productization and monetization of this alternative data asset (as per business strategy).
• Monitor product performance through key metrics and analytics to ensure continuous improvement
• Drive positive portrayal of the ECS brand on public platforms (e.g. social media, formal media, in-person events) through active participation, effective monitoring and pro-active management.
• Identify and test opportunities for rapid expansion through 3rd parties and Experian solutions that are elsewhere available.

CROSS-FUNCTIONAL TEAM ENGAGEMENT

• Be the primary product contact for ECS-related inquiries and decisions, considering and engaging with Experian colleagues both locally and in other markets to drive product growth.
• Work directly with internal engineering, content, analytics, data, consumer care and legal teams as well as third-party partners to scope and create product features that meet requirements and enhance platform capabilities.
• Collaborate with content, marketing and design teams as well as 3rd parties to develop go-to-market plans that attract users Up value propositions to grow user numbers and to increase engagement among current members.
• Ensure compliance to regulatory requirements through pro-active tracking, reporting and cross-checking of product operations and data flows with the respective regulatory, data and consumer care teams.

TEAM MANAGEMENT

• Mentoring and developing the ECS South African team
• Grow the ECS team as the D2C product evolution dictates.
• Manage both direct reports and indirect teams ensuring successful goals achievement

DRIVE MONETIZATION

• Take full ownership of the product's P&L, ensuring financial goals are met or exceeded

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Bachelor's degree in Engineering, Business/Marketing, or a related technical field (preferred)
• 10+ years experience as a Product Manager in Financial Services
• Experience launching products from concept through release, focusing on meeting customer needs (Jobs to Be Done).
• Experienced in primary product management practices: defining user stories and requirements, developing wireframes, running A/B and multivariate tests, and analyzing product performance at scale.
• Experience working in Agile or Lean environments, collaborating across product, engineering, design, and go-to-market teams.
• Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to align diverse partners.
• Experience mentoring and developing product managers or product owners to improve team capability and effectiveness.
• Experience in dealing with the unique challenges of D2C product management, including stakeholder management, customer needs, UX requirements, P&L management to drive financial success, and the skills of a Product Owner to manage backlogs.
• Experience building data-oriented products.
• Knowledge of financial services is necessary.
• A very good understanding of the South African consumer landscape (various markets)
• Keen understanding of data privacy and consumer rights in the South African legal context

The following would be highly advantageous

• MBA is a plus
• Experience in subprime markets is a significant plus

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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