Director, Smart Automation Delivery

Experian North America is scaling AI-driven Operational Excellence to transform how we work and serve customers. We're looking for a hands-on engineering leader who's fluent in GenAI/agentic systems and legacy automation (RPA/low-code) — someone who can lead by doing, inspire by example and promote the vision.

You will lead our award-winning Smart Automation & Delivery organization to the next level, promoting next-gen AI transformation while ensuring responsible evolution from traditional RPA toward agentic workflows. You will be central to how we reshape operations with AI, from legacy to intelligent automation, from ideas to measurable outcomes. You will report to the VP Head of Productivity and Transformation.

Main Responsibilities

• Create and Promote the Roadmap: Promote, educate, identify, prioritize and deliver high-impact automations across teams with clear value and fast time-to-benefit.
• Build and Scale AI-Powered Systems: Architect and evolve a scalable agentic automation platform (multi-agent orchestration, tool use, evaluation/guardrails) and deliver use cases from idea to production.
• Promote Engineering Excellence: Champion modern SDLC practices - CI/CD, IaC, automated testing, observability, SRE/on-call, and reliability-by-design practices for AI and automation solutions.
• Govern with Speed and Safety: Partner with Global CoEs, Legal, Compliance, and Security to move quickly and safely while managing risks.
• Measure Outcomes: Track Return on investment, capacity creation, and adoption.
• Lead and Grow Talent: Coach a versatile global team (Business Analysts, Engineering, Support). Foster a learning culture, mentor new leaders, and up-skill the team in GenAI/agentic and automation disciplines.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

• Engineering and leadership experience: 10+ years in software/automation engineering, including 5+ years leading delivery teams.
• Technology expertise: Experience with GenAI/agentic systems (e.g., multi-agent orchestration, tool calling, RAG) and enterprise automation (RPA/low-code).
• Modern SDLC Know-How: Cloud-native (Azure/AWS), containerized development, APIs, CI/CD, IaC, automated testing, observability, and production support (SRE/SLA).
• Proven track record: Shipping production solutions with measurable growth.
• Influence at all levels: Experience in executive engagement and cross-functional influence, with the ability to translate technical work into growth.
• Collaborative mindset: Eagerness to contribute to a mission-driven team. Enthusiasm for innovation and using technology to solve our challenges will help you succeed in this role.
• Education: Computer Science, Engineering or related bachelor's degree.

Bonus:

• Lean Six Sigma (Green/Black), Agile/Scrum/SAFe.
• Cloud (AWS/Azure) or RPA certifications (i.e. Automation Anywhere, UiPath, Power Platform)
• Experience rolling out enterprise copilots/assistants and change management for tooling adoption.
• Experience leading shared services/CoE models globally.

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.