Client Services Call Center Rep II - Onboarding

Experian Automotive is searching for an onboarding team member who will report to our Client Services Manager Senior. You will be an important contributor to our client services and sales team.

Main responsabilities:

• May make outbound phone calls and email to existing or potential customers.
• Diagnose, resolve billing problems for different products.
• You will be a high-performing resource for the Onboarding Team, providing support to Automotive sales representatives and customers, responding to requests for verification and validations, information, products, and services.
• You will address verification requests and service needs, and setting up accounts promptly involving the appropriate internal departments and staff to ensure requirements are met and perform validation on multiple data instances.
• You will provide the highest possible level of service, using your deep competencies in multiple product and operational areas.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We are looking for a client-focused person and high-level experience interpreting and responding to customer questions and requests. Creativity, initiative are a must, in addition to the following:

• Advanced English Language skills, both verbal and written.
• 2+ years of customer support and automotive industry experience
• High School degree.
• Salesforce.com proficiency
• PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Strong organizational skills with the ability to work independently and attention to details.
• Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines
• Work with diverse group of internal / external organizational members
• Must be able to clear our pre-employment screening.
• Desirable experience on related position, performing vetting and research.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.