Business Analyst II

We're looking for a Business Analyst with expertise in Generative AI, automation, and process improvement to join our Operational Excellence team supporting Compliance. You will focus on applying AI technologies like GPTs and bots to improve workflows and enhance productivity.

• Lead process discovery and identify automation opportunities across compliance teams.
• Design and implement AI-driven improvements, including GenAI use cases for risk assessments, control testing, and policy development.
• Collaborate with teams to translate our needs into technical requirements and ensure successful execution.
• Develop agentic automation solutions using frameworks like LangChain or CrewAI to reduce manual effort.
• Create documentation and technical specs, including data flow diagrams and source-to-target mappings.
• Champion improvement by integrating AI bots and GPTs into existing workflows and staying current with new technologies.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. You will report to the Smart Automation Business Analyst Leader.

• Bachelor's degree or equivalent experience.
• 3+ years of experience as an IT Business Analyst or similar role.
• Experience in GenAI use case development and automation.
• Proficiency in process and data mapping and requirements documentation.
• Familiarity with GenAI Tools (e.g. MS Copilot, ChatGPT).
• Track record in working with Agile methodologies.
• Hands-on experience and certification with RSA Archer and operational risk frameworks.

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.