Global People Services Manager/ Team Lead

What You'll Do

You will provide leadership for the end‑to‑end delivery, governance, and evolution of Global People Services (GPS) across designated regions. As the enterprise steward of scalable, high‑impact HR service operations, you will ensure that GPS operates as a consistent, data‑driven, and globally aligned service ecosystem. You will oversee service performance, regulatory compliance, risk management, and employee experience outcomes, while evolving GPS into an insight-led function that delivers operational excellence and agility at scale.

Operating with autonomy, you will partner with Center of Excellence (CoE), HRBPs, People Technology, and external vendors to strengthen and scale HR service delivery across regions. You will align people, processes, and technology to standardize service delivery, enhance the employee experience, and promote accountability and continuous improvement. Through trusted partnerships and empowered decision‑making, you will help GPS evolve in ways that are both human-centered and operationally robust.

You will report to Head of Service Delivery Manager - Global People Services.

What you'll need to bring to the role

• Expertise in HR Operations, Shared Services, or Global Service Delivery, managing high-volume, multi-processes HR work on a scale.
• Experience managing service performance, Service level agreements, risk and compliance in regulated environments.
• Capability in stakeholder influence, particularly with senior HRBPs, COE leaders, and business leaders.
• Experience in process simplification, governance design, and operating model transformation
• Ability to convert operational insights into strategic action.

What you'll be doing

• Lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model
• Set and govern service performance standards, including SLAs, escalation thresholds, risk prioritization, and experience metrics, ensuring consistent, compliant delivery.
• Act as the senior authority for complex, high-risk, or sensitive HR cases, making balanced decisions that protect the business, employees, and brand
• Drive continuous improvement and operational transformation, using data, Lean Principles and root-cause-analysis to reduce volume, eliminate failure demand, and prevent recurrence.
• Partner with COEs, HRBPs, and People Technology to clarify accountability, refine hand-offs, improve knowledge assets, and enable self-service and automation
• A collaborative approach to setting clear direction and fostering shared accountability.
• Confidence in navigating complexity and making thoughtful, informed decisions.

Why this role is important to us

This role is central to Experian's evolving HR operating model. It enables GPS to stabilize high-volume operational work, allowing COEs and HRBPs to focus on strategic priorities. Through effective service delivery, governance, and continuous improvement, the role reduces risk and ensures a consistent, efficient, and reliable employee experience across regions.

What We're looking for

• 5+ years of experience in Global People Services, HR Shared Services, or a related field.
• Knowledge of HR processes, compliance, and service governance.
• Inclusive and collaborative leadership style that builds team capability.
• Continuous improvement mindset, with the confidence to challenge and enhance established ways of working.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits & Perks:

• Hybrid work arrangement: home and office
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams
• ExperianCares flexible benefits

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