Unemployment Insurance Claims Manager

We're looking for a dynamic leader to guide our Claims team toward excellence. You'll ensure performance goals, service levels, and quality standards are consistently met while promoting a culture of collaboration and continuous improvement. You will work remotely and reporting to the Director of Unemployment Claims.

What You'll Do

• Lead and Inspire: Provide full leadership support to the Claims team, driving accountability and professional growth.
• Improve Operations: Oversee daily workflows, claim volumes, and processing timelines to maintain peak efficiency and quality.
• Be the Go-To Expert: Serve as the primary escalation point for complex claim scenarios and team concerns, offering clear guidance and solutions.
• Coach for Success: Conduct regular team huddles and coaching sessions to build skills and confidence.
• Ensure Compliance: Maintain adherence to internal audit standards and regulatory requirements.
• Represent with Impact: Join client meetings and calls for strategic accounts or escalated issues, showcasing our commitment to service.
• Guide Strategy: Share insights with senior leadership on team performance, client trends, and operational challenges to shape future plans.
• Manage Logistics: Coordinate schedules, coverage, and task reallocation to keep workflows seamless.
• Innovate & Improve: Identify and implement process enhancements that boost efficiency and team effectiveness.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Qualifications

• Experience:
  • 5+ years in unemployment insurance claims, workforce development, or related public benefits administration
  • 2+ years of people leadership experience managing high-volume claims processing teams or customer service operations
• Knowledge & Skills:
  • Strong understanding of federal and state unemployment insurance laws, policies, and procedures
  • Experience managing operations in a regulated or audit-driven environment
• Preferred Background:
  • Claims adjudication, fraud detection, or appeals experience

Benefits/Perks:

• Great compensation package and bonus plan.
• Core benefits, including medical, dental, vision, and matching 401K.
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.