Senior QA Automation Engineer
- Hyderabad
- Product Development
- Permanent
- Hybrid
- Full Time
Job description
JOB DESCRIPTION | QA Automation Engineer
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
Experian gathers, analyses, and processes data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime. Our 17,800 people in 45 countries believe the possibilities for you and our world are growing. We're investing in new technologies, talented people, and innovation so we can help create a better tomorrow.
What you'll be doing
The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experian's Consumer Services contact centers. You will be responsible for developing, maintaining, and executing automation scripts. You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing.
Responsibilities include:
- Independently design, develop, and deliver an automation framework for products with a quality mindset
- Extensive knowledge on automated testing for contact center telephony and & CRM technologies
- Design and develop test automation scripts leveraging Cyara, create test suites, configure & orchestrate test environments/infrastructure and perform test execution
- Contribute to the overall test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to the organization
- A scrum team member to deliver quality automation aligned with each sprint to support DevOps. Prepares test scenarios, test cases, QA/UAT stories, and acceptance criteria, aligning them with the developing stories for the product increment being delivered in the sprint
- Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
- Work closely with product owners and scrum masters to determine acceptance criteria for testing
- Ensure the correctness and completeness of voice/CRM applications
- Experience verifying the logic of the Call Flow and business requirements
- A change agent for continuous improvement that delivers robust performance testing strategies and methods. Effective at communicating ideas
- Maintain the relationships necessary to ensure automation solution is adopted across team members and serves the needs of our business
- Promote excellent development practices for coded test frameworks, including participating in code reviews and source control management
- Coordinate End-to-End testing across different product and domain teams
- Document and Track test artifacts inappropriate applications – Jira, source-code control (test automation scripts)
- Maintain tools used in test development, including source control, test management, and release systems
- Develop and maintain requirements traceability matrices
- Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption
- Perform manual testing as required
Qualifications
- 2+ years developing/building automation test frameworks and tools
- 2+ years of proven experience transforming manual testing to high efficiency automated testing
- 3+ years of software testing experience
- Prior experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and Agent Desktop, and call routing)
- Enjoys working in a faced based collaborative environment
- Experience testing APIs
- Cyara experience required
- Strong proficiency in Selenium, Javascript, Github
- Develops technical documentation on applications and system
- Strong knowledge of software QA methodologies, tools, and processes
- Experience in writing clear, concise, and comprehensive test plans and test cases
- Knowledge of testing integrations and end-to-end system processes.
Additional information
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Qualifications
- BE
- BTech
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Southbank, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
This role will see you providing excellent legal support to the ANZ procurement team. Responsibilities will include drafting, negotiating and advising on commercial agreements and projects. You will p
Reference
00df50e5-b139-48bd-b2fa-8c23109da3bb
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
This role will see you providing excellent legal support to the ANZ procurement team. Responsibilities will include drafting, negotiating and advising on commercial agreements and projects. You will p
Reference
a7cdd2ec-aa15-4f41-9b97-bcddb456a6a3
Expiry Date
01/01/0001
Salary
Location
UNITED STATES
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
Yes
Description
As the Senior Business Analyst, EHR Integration, you will report to Experian Health and are responsible for documentation and recommendations to facilitate complex decision-making for Experian Health
Reference
7824dc4d-af40-425b-b69d-260a59563111
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$71,640 - $124,176
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team. You will collaborate with a cross-functional product team to create experiences that del
Reference
6f029634-5b2b-460d-b8c3-73eef05c1a98
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
Yes
Description
Conduct due diligence on third parties, including reviewing their websites, and searching relevant databases, Better Business Bureau, and Federal and State regulatory agencies.Ensure all relevant inf
Reference
bbad7830-eccd-4a9c-b7ea-ada841dee4e5
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
As a Client Support Specialist, your focus will be to operate as a liaison between the client, sales account executive, internal client care and will consist of sales service-related activities. You w
Reference
ff15bb2a-7229-4205-91e4-bff83d5421f6
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
We are looking for experienced Mid-Level Developer to join our team fully remote. You will have expertise in C#.NET, SQL, MongoDB, and AWS, with a preference for experience in the healthcare industry.
Reference
dcff066a-7fa5-4d0c-8d02-8a0d1fc3290b
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
We are looking for a Senior Product Marketing Manager to join EDQ's Global Product Marketing function. Reporting into the Head of Global Product Marketing, you will work with Global Product & Partners
Reference
3589a677-787d-4fc0-9c33-b78383b1062a
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Sales & Business Development
Brand
PagueVeloz
Remote working available
No
Description
Prospecção de Clientes: Identificar e abordar potenciais clientes na região e arredores, formando uma carteira sólida.Manutenção de Carteira: Manter uma carteira de clientes ativa, oferecendo um aten
Reference
429ab6f8-c3d3-463f-84cd-f3ea3ee818bc
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Home
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Experian Global Security Office are looking for a Global Security Service Management Lead to aid , along with the Global CISO Programs Director you will support the design, implementation, and operati
Reference
ef29553e-d02c-40b8-babd-ea6609b4fc65
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
North America FP&A is looking for a Senior Financial Analyst to support region-wide planning and reporting functions. You will collaborate supporting the Automation and Corporate teams across the Nort
Reference
da4a8740-42ec-4004-b65f-9460d37aa8ba
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
As an important member of the GFS Team reporting to the Revenue Recognition Team Lead, you will contribute to the financial integrity of the organization. You will maintain and oversee general ledger
Reference
869a8215-7f66-49b8-9768-353934042858
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
This role supports the execution of the control testing plan by conducting accurate tests of controls. Control Testing Analysts evaluate the design and operational effectiveness of controls, document
Reference
29b15124-5bd3-4a5f-8785-5b501f7b4d9d
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
The Risk Analyst supports the Risk Reporting & Analytics Lead by analyzing data to deliver relevant insights into the organisation's risk landscape. You will help ensure the accuracy of risk reporting
Reference
c15b9791-6036-4003-a8c3-976a87b8e15c
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
The Junior Risk Analyst provides support to the Risk Reporting & Analytics team by assisting with data collection and reporting. This entry-level role focuses on building foundational skills in risk a
Reference
bab8071c-c866-4e0b-bd8d-71418e0863bc
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Experian has a range of products and services that it provides to numerous corporate customers across several industry verticals including financial services, banking, pensions, retail, travel, utilit
Reference
d58cf01c-2169-4d28-9db4-7b57716d3c4e
Expiry Date
01/01/0001