Sales Operation Data Management - Remote

As the world of work evolves, human capital management must keep pace. Employers have been looking for scalable, client-focused alternatives. In response, Experian has brought together the industry's experts to offer the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. You will report to Sales Operation Data Management team.

You will be one of the most critical on our Sales Enablement/Operations team. It is centered on leadership through influence, guidance, and collaboration rather than formal personnel management. As a team lead for data quality analysts, you will be an important point of coordination and mentorship—helping team members grow their skills, navigate challenges, and deliver high-quality outcomes. While you will not be responsible for HR-related functions such as performance reviews or disciplinary actions, your leadership will be instrumental in shaping team culture and driving excellence.

Your primary responsibilities will include leading data quality and compliance plans, coordinating cross-functional efforts, and ensuring successful project execution. You will also help align the team's work with broader organizational goals, offering insights and recommendations to improve processes and outcomes.

What You Will Do:

• Be a team lead who will mentor, assign and supervise the work of other data quality analysts to foster a culture of data accuracy and consistency
• Lead data quality audits for CRM to identify areas of improvement and ensure compliance with audit requirements and data quality standards
• Oversee data cleansing activities such as data standardization, deduplication and data validation
• Provide technical expertise, troubleshooting assistance, and mentoring team members on best practices.
• Provide updates on project progress, identifying and escalating critical issues, and translating the team's needs and feedback managing CRM leader.
• Ensure understanding between the team's work and the organizational goals provided by managing CRM Leader.
• Identify and report potential roadblocks, challenges, or problems that may affect the team's performance or the project's success, escalating issues that require the managing CRM leader's attention.
• Gather feedback from the team and translate it to the managing CRM Leader, ensuring that the team's needs, concerns, and suggestions are heard and addressed
• Resolve issues that arise during projects or within the team.
• Facilitate communication within the team and with other departments, encouraging a collaborative work environment.
• Communicate the team's needs for support, or additional training to the managing CRM leader, ensuring the team has what it needs to succeed
• Help develop and refining team processes and workflows.
• Maintain client data in our global CRM system.
• Partner with other departments to ensure data quality is maintained throughout the organization
• Provide training and support to team members and other users of data quality best practice
• Responsible for client credentialling and sales opportunity processing and auditing
• Follow Global Data Quality and Data Management best practices, documented processes, and procedures.
• Maintain the data following the established Service level agreements, supporting ad-hoc and bulk requests and working with sales and other teams.
• Support any assigned internal projects, orienting and proposing solutions to problems.
• Perform auditing, cleansing and deduplication, reviewing the data for completeness and validity ensuring that data policies turn into practice.
• Document and formalize data standards and processes on an ongoing basis.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

3+ years' experience of data quality, governance

• 1+ years' experience leading projects, mentoring peers, and coordinating cross functional efforts
• Strong foundational knowledge of data quality principles, including data profiling, cleansing, validation, and governance.
• Experience coordinating across functions, aligning data quality efforts with business goals and operational needs.
• Experience with Excel (can perform complex functions)
• Basic knowledge of PC desktop, SharePoint Takes Direction and open to learning SFDC and other tools related to the project.
• Be a bridge between data quality team and CRM Leader Thrive in environments, effectively juggling multiple tasks and shifting focus to meet changing business demands.

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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This is a remote position.