Customer Success Manager / Sell-Side (NY preferred)

What you'll do

• Manage existing customer relationships to drive execution of projects related to data services and advertising campaigns
• Daily supporting of client's projects/campaigns to ensure execution of projects and being the liaison between the client and internal departments. Coordinate resources to ensure client satisfaction and Return on investment
• Educate and inform clients/prospects on all data assets and audience recommendations with ongoing consultation to clients to uncover challenges and offer data recommendations. Use product experts as a resource.
• Communication with clients is frequent - includes weekly status calls with and occasional travel to client locations (primarily NYC)
• Develop solutions that solve clients' advertising goals. Advise client on data best practices and address gaps/opportunities
• Personally responsible for achieving a sales revenue quota together with Account Executive.
• Collaborate on account planning with Account Executive to identify data sales opportunities
• Execute basic contracts for standard products, services, and renewals
• Responsible for regular status calls with Sales Leadership with existing portfolio
• Work with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote
• Work cohesively with wide range of internal groups - Operations, Legal, Compliance and Finance
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines.
• Develop relationships across all client/prospect base and internal departments
• You will report to Experian's Sr. Sales Director

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• BS/BA or equivalent experience is necessary
• Sell-side industry experience is valued. Agency or digital marketing experience is also helpful.
• Customer service skills to grow and cultivating client relationships
• 3+ years of experience managing a large project portfolio with varying levels of details.
• Ability to travel – approx. 20% of time (assuming not located in NYC)

Perks:

• Great compensation package and annual performance bonus
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• Paid time off.
• 12 paid company holidays, 5 sick days, and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

#LI-Remote

This is a remote role.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.