Client Care - Senior Billing Analyst

Experian Employer Services is hiring Senior Billing Analysts in Costa Rica to support billing operations for our SaaS product portfolio. You'll interpret contracts, validate service orders, and ensure accurate invoicing. You will report to the Sr. Director of Client Operations based in California, US.

Main Responsibilities

• Interpret client contracts to define billing terms, pricing structures, and service commitments.
• Validate service orders and billing configurations to ensure agreement on contractual agreements.
• Prepare monthly billing files with accurate data inputs for centralized processing.
• Manage billing inquiries and escalations professionally through case management systems like Salesforce.
• Review invoices to confirm all billable items are correctly captured and coded.
• Collaborate across teams and support process improvements to enhance billing accuracy and compliance.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

• 6+ years of experience in billing operations, contract analysis, or financial operations in a complex business setting.
• Expertise in SaaS, recurring revenue models, or services-based billing environments.
• Proficiency in Microsoft Excel (advanced formulas, data prep, file validation).
• Experience interpreting legal and financial documents related to pricing and billing.
• Advanced English level, with the ability to explain complex billing issues to both technical and non-technical partners.
• Familiarity with systems like Salesforce (case management) and Oracle E-Business Suite (ERP).

Ideal Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience working in shared services, BPO, or a billing center of excellence.
• Knowledge of billing configuration file prep, invoice reconciliation, and reporting tools (e.g., Tableau, Power BI, Oracle OBIEE).
• Background in documenting and improving business processes. Exposure to Agile or other structured project delivery methods.

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.