IT-Support mit Homeoffice in Voll- oder Teilzeit im IT-Service-Team (m/w/d)
- Erfurt
- Information Technology & Systems
- Permanent
- Hybrid
- Full Time
Was du bei uns machst:
- Für unsere Kunden bist du die erste Anlaufstelle: Nimmst Supportanfragen an, berätst zu Produkten- und Anwendungen und bearbeitest Reklamationen
- Tickets stufst du ein, priorisierst diese und löst sie größtenteils eigenständig
- Dabei arbeitest du eng mit den anderen Bereichen zusammen
- Unser Monitoring behältst du im Auge und ermöglichst so ein schnelles Eingreifen bei Statusänderungen
- Zudem überwachst du unser Frühwarnsystem zur Erkennung von Systemstörungen
Seit fast zwanzig Jahren ist die 3C Deutschland GmbH der führende Anbieter im Bereich der Schadenprozesssteuerung und -automatisierung in DACH. Über unsere Schadenplattform werden jährlich mehrere Millionen Nachrichten bearbeitet. Die 3C Deutschland GmbH ist der volumenstärkste Nutzer des GDV-Schadennetzes. Unser Support-Team besteht aus 5 sympathischen Kolleginnen und Kollegen. Größtenteils koordinieren wir uns aus dem Homeoffice, hierbei arbeiten wir eng zusammen und unterstützen uns gegenseitig. Einmal monatlich treffen wir uns zu einer gemeinsamen Bürowoche, in der wir den persönlichen Austausch genießen und auch immer ein Teamevent stattfindet.
Was wir dir bieten:
- Flexible Arbeitszeiten mit bis zu 80% Homeofficeanteil, Überstunden werden mit Freizeit ausgeglichen
- Arbeite mit modernsten Tools auf einem Windows 11 Notebook mit 2 Monitoren
- Entfalte dich durch die individuelle Förderung deiner persönlichen Entwicklung, auch dein Gehalt ist bei uns jährlich ein Thema
- Ansprechende Bürogebäude in Heilbronn und Erfurt mit Kicker, Tischtennisplatte und Dartscheibe
- Plus: 30 Tage Urlaub, Events wie Sommer- und Weihnachtsfeiern, Getränke- und Kaffeeflat in den Büros, Corporate Benefits, Geburtstagsüberraschung, und vieles mehr
Möchtest du noch mehr erfahren? Dann klingele doch einfach bei Jonathan (Teamleiter) unter der Rufnummer +49 7131 79786 6710 durch oder melde dich per Mail via jonathan.schlegel@experian.com.
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