Director, Smart Automation Delivery (Remote)
- United States
- Project Management
- Permanent
- Hybrid
- Full Time
- $153,075 - $275,535
Experian North America is scaling AI-driven Operational Excellence to transform how we work and serve customers. We're looking for a hands-on engineering leader who's fluent in GenAI/agentic systems and legacy automation (RPA/low-code) — someone who can lead by doing, inspire by example and promote the vision.
You will lead our award-winning Smart Automation & Delivery organization to the next level, promoting next-gen AI transformation while ensuring responsible evolution from traditional RPA toward agentic workflows. You will be central to how we reshape operations with AI, from legacy to intelligent automation, from ideas to measurable outcomes.
You will report to the VP Head of Productivity and Transformation.
You'll have the opportunity to:
- Drive and Evangelize the Roadmap: Promote, educate, identify, prioritize and deliver high-impact automations across business units with clear value and fast time-to-benefit.
- Build and Scale AI-Powered Systems: Architect and evolve a scalable agentic automation platform (multi-agent orchestration, tool use, evaluation/guardrails) and deliver use cases from idea to production.
- Promote Engineering Excellence: Champion modern SDLC practices - CI/CD, IaC, automated testing, observability, SRE/on-call, and reliability-by-design practices for AI and automation solutions.
- Govern with Speed and Safety: Partner with Global CoEs, Legal, Compliance, and Security to move quickly and safely while managing risks.
- Measure Outcomes: Track ROI, capacity creation, and adoption.
- Lead and Grow Talent: Coach a versatile global team (Business Analysts, Engineering, Support). Foster a learning culture, mentor emerging leaders, and up-skill the team in GenAI/agentic and automation disciplines.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, finance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Your background:
- Engineering and Leadership Experience: 10+ years in software/automation engineering, including 5+ years leading delivery teams.
- Technology Expertise: Experience with GenAI/agentic systems (e.g., multi-agent orchestration, tool calling, RAG) and enterprise automation (RPA/low-code).
- Modern SDLC Know-How: Cloud-native (Azure/AWS), containerized development, APIs, CI/CD, IaC, automated testing, observability, and production support (SRE/SLA).
- Proven Track Record: Shipping production solutions with measurable business impact.
- Influence at All Levels: Experience in executive engagement and cross-functional influence, with the ability to translate technical work into business impact.
- Collaborative Mindset: Eagerness to contribute to a mission-driven team. Enthusiasm for innovation and using technology to solve business challenges will help you thrive in this role.
- Education: Computer Science, Engineering or related bachelor's degree.
Bonus:
- Lean Six Sigma (Green/Black), Agile/Scrum/SAFe.
- Cloud (AWS/Azure) or RPA certifications (i.e. Automation Anywhere, UiPath, Power Platform)
- Experience rolling out enterprise copilots/assistants and change management for tooling adoption.
- Experience leading shared services/CoE models globally.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Desenvolver, evoluir e manter as soluções desenvolvidas pela Serasa. A pessoa desenvolvedora Backend Pleno irá apoiar em todas as frentes relacionadas a desenvolvimento, além de buscar excelência em d
Reference
1d60617f-a8d3-44e0-95fc-9c36bf6ba391
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
No
Description
Mova é a solução Credit as a Service (CaaS) da Serasa Experian. Nossa missão é democratizar o acesso ao crédito, conectando originadores, investidores e tomadores por meio de tecnologia, dados e intel
Reference
0d08e03f-8930-4574-b254-77b3cb567fa8
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
Yes
Description
Estamos em busca de um(a) Analista em Adobe Experience Manager (AEM) para liderar iniciativas de desenvolvimento e evolução de nossas plataformas digitais. Essa pessoa será responsável por implementar
Reference
b3b002a2-31a3-46f6-92dc-104ec68f6e50
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Not Applicable
Employment
Permanent
Location
New York
Role Type
Hybrid
Salary Range
$50,992 - $88,386
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
No
Description
As an Account Strategist on the Audience Strategy team, you'll play a pivotal role in shaping strategic recommendations for Brand and Agency Partners. This position offers a unique opportunity to coll
Reference
6b28348d-a1d3-416e-b1cd-c338e8fa17c0
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Director
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
This role is part of Experian’s Credit and Verifications Services division, where our purpose is to empower and inform decisions through data and innovation. We turn complex data into clear insights t
Reference
e46f88d7-de01-4f2e-91fb-b4889ec4dd4e
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Serasa Experian
Remote working available
No
Description
Será responsável pelas atividades contábeis, com foco em conformidade com as diretrizes do BACEN e demais regulamentações aplicáveis ao setor financeiro.Elaborar e acompanhar a execução de políticas e
Reference
db9c3148-6aba-499c-9d2f-c0aef2fbd7b7
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
No
Description
Reporting into GTM (Go to Market) Data Manager you will focus on evolving account and manager information that helps improve Sales team performance (for example, deeper understanding of sales pipeline
Reference
c3eed12d-cb8e-4741-830e-bf06374a2bdf
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are looking for a New Business Sales Operations Specialist, to join our UK Operations Team within Experian UK&I GTM to report into one of the senior leaders.You will drive continual operational exe
Reference
822678c0-f009-47df-bd6b-70c83b8584d0
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Why this role is important to usAt Experian, managing risk effectively is critical to our success. This role ensures that our most important controls are implemented and sustained across the business,
Reference
484a9c67-297c-43cd-92a8-4cc606b16b29
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are looking for a Public Sector Framework Manager to join our UKI Go-To-Market function. Reporting to the Head of Sales Operations, you will support the Public Sector sales team by managing multipl
Reference
bb36fe65-35ee-4736-91e1-c97b7fa9778c
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
We are looking for a Lead Consultant to lead a team of consultants and analysts to deliver high-quality data solutions in Financial Crime (FinCrime) compliance for major clients. Reporting to the Prod
Reference
c6fffd7c-cab3-4b1b-b860-8594b99e2329
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
Are you a systems thinker who loves turning complexity into clarity? We're looking for a Commercial Business Analyst - Global Pricing, to join our Pricing Centre of Excellence. In this pivotal role, y
Reference
93f32f6e-4ebb-4741-93ae-d2648799cf80
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
Job description As a Business Data Analyst at Experian Consumer Services, you will play a key role in identifying, designing, and implementing fraud detection strategies to assess customer engagement
Reference
d0d969b6-599f-435a-b040-c69a006f2bcb
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Analista de Engenharia de Dados Pleno - EB10Quais serão suas principais entregas?Desenvolvimento e manutenção de pipelines de dados utilizando ferramentas como Azure Data Factory e Azure Databricks;Mo
Reference
6c4b458f-a764-4eb1-9392-9728e82c08a2
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Analista de Agilidade SêniorBuscamos um(a) Agile Coach Sênior com perfil estratégico, capaz de liderar iniciativas de transformação ágil, promover uma cultura de melhoria contínua e apoiar líderes e t
Reference
6eb057b2-a66e-4afa-b3cf-fd13c1994604
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um(a) Engenheiro(a) de Software Python Sênior para atuar em squads ágeis, com foco em desenvolvimento e sustentação de microsserviços escaláveis em ambiente cloud (AWS). A pessoa i
Reference
7f5a6712-1327-465b-aa3f-97fa4decc34d
Expiry Date
01/01/0001