Director, Smart Automation Delivery (Remote)

Experian North America is scaling AI-driven Operational Excellence to transform how we work and serve customers. We're looking for a hands-on engineering leader who's fluent in GenAI/agentic systems and legacy automation (RPA/low-code) — someone who can lead by doing, inspire by example and promote the vision.

You will lead our award-winning Smart Automation & Delivery organization to the next level, promoting next-gen AI transformation while ensuring responsible evolution from traditional RPA toward agentic workflows. You will be central to how we reshape operations with AI, from legacy to intelligent automation, from ideas to measurable outcomes.

You will report to the VP Head of Productivity and Transformation.

You'll have the opportunity to:

• Drive and Evangelize the Roadmap: Promote, educate, identify, prioritize and deliver high-impact automations across business units with clear value and fast time-to-benefit.
• Build and Scale AI-Powered Systems: Architect and evolve a scalable agentic automation platform (multi-agent orchestration, tool use, evaluation/guardrails) and deliver use cases from idea to production.
• Promote Engineering Excellence: Champion modern SDLC practices - CI/CD, IaC, automated testing, observability, SRE/on-call, and reliability-by-design practices for AI and automation solutions.
• Govern with Speed and Safety: Partner with Global CoEs, Legal, Compliance, and Security to move quickly and safely while managing risks.
• Measure Outcomes: Track ROI, capacity creation, and adoption.
• Lead and Grow Talent: Coach a versatile global team (Business Analysts, Engineering, Support). Foster a learning culture, mentor emerging leaders, and up-skill the team in GenAI/agentic and automation disciplines.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, finance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Your background:

• Engineering and Leadership Experience: 10+ years in software/automation engineering, including 5+ years leading delivery teams.
• Technology Expertise: Experience with GenAI/agentic systems (e.g., multi-agent orchestration, tool calling, RAG) and enterprise automation (RPA/low-code).
• Modern SDLC Know-How: Cloud-native (Azure/AWS), containerized development, APIs, CI/CD, IaC, automated testing, observability, and production support (SRE/SLA).
• Proven Track Record: Shipping production solutions with measurable business impact.
• Influence at All Levels: Experience in executive engagement and cross-functional influence, with the ability to translate technical work into business impact.
• Collaborative Mindset: Eagerness to contribute to a mission-driven team. Enthusiasm for innovation and using technology to solve business challenges will help you thrive in this role.
• Education: Computer Science, Engineering or related bachelor's degree.

Bonus:

• Lean Six Sigma (Green/Black), Agile/Scrum/SAFe.
• Cloud (AWS/Azure) or RPA certifications (i.e. Automation Anywhere, UiPath, Power Platform)
• Experience rolling out enterprise copilots/assistants and change management for tooling adoption.
• Experience leading shared services/CoE models globally.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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This is a remote position.