CIAM Solutions Manager

Internal Grade D/EB8

Experian UK&I is looking for a CIAM Solutions Manager reporting into the Head Of Client Identity to manage and evolve the end-to-end Client Identity & Access Management landscape. This landscape covers solutions, integrations, and standards that protect our clients and end-users while enabling smooth digital experiences. A central focus of this role is the End-user Repository (EUR): you'll ensure its stability, scalability, security, data quality, and feature roadmap. Aperture knowledge is necessary , as it is an important enabling capability for data quality, identity resolution and enrichment across our CIAM estate.

• You will own the CIAM solutions portfolio for UK&I, including architecture, lifecycle management, and future roadmap
• Lead the EUR vision and roadmap—target architecture, data model design, scalability plans, performance SLAs, patterns (HA/DR), and observability.
• Guide the integration of client user data into ServiceNow
• Build and maintain CIAM integrations with core systems including Salesforce, ServiceNow, the product master and authentication solutions
• Support the CIAM transition from OLCS to ServiceNow and associated decommissioning activities
• Help with the migration of Contact Attestation & User Access Reviews from RPA to ServiceNow
• Plan and deliver upgrades, migrations, and integrations ensuring minimal disruption and clear rollback strategies.
• Drive Aperture-enabled data quality workflows: deduplication, identity resolution, and data enrichment processes for the EUR.
• Coordinate end-to-end testing (functional, performance, security, failover), UAT, and controlled release to production; own cutover planning.
• Set and manage operational SLAs/OLAs for CIAM services and the EUR; implement alerting, and run-books.
• Manage changes and enhancements in core systems (Salesforce, Origin, etc) to support CIAM requirements
• Partner with Cybersecurity, Architecture, and Compliance where required to ensure alignment with security policies, privacy regulations (e.g., UK GDPR), and certifications (e.g., ISO 27001).
• Define access controls, least-privilege, and key/secret management across CIAM components and integrations.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Aperture expertise applied to large-scale identity datasets and EUR operations.
• Experience with CIAM principles and Experian UK&I product estate
• Understanding of UK GDPR, consent, data retention, and privacy-by-design.
• Experience with data governance and data quality frameworks; practical stewardship processes embedded in BAU.

Benefits package includes:

• Hybrid working - 40% of your time in the office
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here