Technical Support Consultant - Data Validation

The Professional Services department provide Data Quality consultancy services to assist our customers achieve their Data Quality goals. The department is also responsible for providing pre-sales support to our sales team, project management for our larger consultancy engagements and customer engagement services.  

This is an ideal position role for a Consultant with experience managing key client relationships with a focus on providing consultative, technical guidance on how to maximise the use of Experian Data Quality’s data validation tools and services. 

The role involves managing multiple clients and complex projects with multiple stakeholders and third-party systems integrators. You will need to be comfortable working with software engineers and end-users, to gain a complete understanding of requirements and help define appropriate solutions. You will also be expected to train and delegate work to other consultants in the team as required, to build a robust and scalable basis for providing integration services in future. Contributing to building the skills of and knowledge of the wider Professional Services team, and to continuous process improvement, are important elements of this role. 

Responsibilities  

• Provide consultancy and mentoring to our customers on how best to use our products to meet their business requirements.  

• Manage the end-to-end delivery process in a consulting capacity from scoping, requirement gathering, delivery of solution and documentation, and training.  

• Handle critical and high-priority customer requests, delivering consistently great customer service. 

• Provide training and upskilling opportunities to other team members, ensuring they are equipped to handle integration assistance tasks in the future. 

• Collaborate with the project coordinator and commercial teams to appropriately prioritise projects and set clear expectations around project timescales and risks. 

• Review and improve existing processes and knowledge-bases related to integration assistance. 

• Provide expert guidance and support to clients on the integration and use of EDQ’s REST APIs for contact data validation and enrichment, on-premise solutions, and supported integrations into systems such as Salesforce and MS Dynamics. 

• Act as the voice of the client when working with product and engineering teams, helping them scope and prioritize requirements based on real client feedback and needs. 

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Qualifications

• Graduate calibre (2.1 or above, ideally in computer science, maths, science discipline) or equivalent qualifications
• Customer facing experience, preferably in a consultancy role with strong relationship building skills at all levels – both internally & externally
• Highly tuned organisation skills
• Strong understanding of Web APIs and how they are integrated
• Ability to quickly analyse, understand and document complex requirements.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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