Systems Engineer I

We are looking for a dedicated and skilled Systems Engineer I to join our team. You will manage and resolve technical issues efficiently while providing exceptional support to our users and developers.

You will report to the Cloud Enablement Operations Lead.

Responsibilities:

• Manage Support Ticket Queue: You will prioritize and resolve issues efficiently by accommodating work assignments based on SLA delivery and available resources.
• Troubleshoot and Resolve Technical Problems: Assist in diagnosing and resolving technical problems and escalations from incoming requests/incidents.
• Research and Diagnose Issues: Conduct research to diagnose and resolve technical problems for our application toolset.
• Administrative Tasks on Atlassian Tools: Perform administrative tasks and server maintenance using CLI on Atlassian tools.
• Product Upgrades: Assist in performing product upgrades to ensure our systems are up to date.
• Gen AI Tool Support: Support developers in the setup and administration of Gen AI tools.
• Monitor Application Health: Continuously monitor the health of applications to ensure optimal performance.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Qualifications

• 1 year of experience in engineering roles or a similar.
• Excellent communication skills and the ability to work with a team.
• Experience with application monitoring and maintenance.
• Familiarity with Atlassian tools and server management using CLI.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Knowledge of Gen AI tools and their administration is a beneficial.

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life, vision and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote position.