Senior Technical Analyst

Job description

Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems. Provide support guidance and mentoring Technical Analysts for their day-to-day duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, problems, and changes for Experian solutions. Responsible for application security and ownership and take accountability of the all the applications which are in your domain.

1. Management & Admin

v Responsible for ensuring their own objectives are met.

v Provide technical guidance and mentorship to technical analysts/senior technical analysts.

v Working with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating the CR opportunities in service operations.

2. Technical and Functional

v Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership.

v Ability to work on production issues and problems and ensuring a quick and quality resolution.

v Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them.

v Continuous research and design of automated solutions with the application support space.

v Responsible for the identification and implementation of technical service improvements.

v Providing consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones.

v SME in at least 1 product

3. Customer Management

v Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams

v Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.

v Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.

v Provide technical analysis to customers and business teams regarding support incidents.

v To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.

4. Knowledge Sharing

v Mentor less experienced members of the team to ensure constant knowledge growth of the team.

v Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.

v Participate with the management in Continual service improvements and provide ideas to create world class support function.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Qualifications

• computer engineer
• database - oracle and sql
• basic java
• webservices
• worked in production support environment client facing

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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