Senior Manager B2B CRM Digital Experience

Experian Consumer Services (ECS) is looking for a dynamic and collaborative Senior Manager to lead the development of our next-generation B2B Digital Experience Platform (DXP). This role is important to lead the delivery of a new eCommerce platform to shape the future of our digital business offerings.

You will oversee a cross-functional team of software development and quality engineering professionals, managing them through the delivery of the product roadmap. You will be supported by a technical lead and a team of accomplished engineers.

To be successful you will need the managerial skills to organize your team combined with the managerial skills to motivate and grow your team. Equally important are your collaboration skills, as you will work with both technical and non-technical partners across the organization. If you are hoping to stay hands-on with development, this is not the role for you.

You will report to Director, Web Applications Engineering, Partner Solutions.

Responsibilities:

• Partner with business stakeholders to maintain a prioritized strategic roadmap. Coordinate and achieve projects, enhancements and support.
• Support the design and delivery processes and strategies that will support a secure, high availability, enterprise system: CI/CD delivery pipeline, automated testing, real-time monitoring and alerting
• Lead a global team of developers, architects, and QA engineers, while remaining "in the weeds" with solution design and delivery.
• Promote best practices in DevOps, CI/CD, governance, security, and technical documentation to ensure compliance.
• Integrate Salesforce with Experian's broader ecosystem using Mulesoft, APIs, and event-driven architectures to allow near real-time data flow and automation.
• Stay current with Salesforce roadmap, releases, and latest trends to enhance platform capabilities.
• Optimize system performance and scalability, identifying and implementing opportunities for improvement.
• Collaborate across multiple time zones with global teams and stakeholders.
• And have fun. Ensure that the culture you create for the team is rewarding and enjoyable.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Bachelor's degree in relevant field or equivalent experience.
• At least 10+ years of experience in a software development capacity.
• At least 3 years of people management experience.
• While not required, a deep background in Salesforce would be an excellent foundation for this role.
• Experience managing a project from RFP to SOW to production.
• Experience with back-end or front-end web development and related skills, including SOAP & REST services, object-oriented design, Salesforce Apex & LWC, JavaScript, etc.
• Experience with Jira and other Atlassian tools for Agile/Scrum lifecycle management
• Experience of DevOps and CI/CD, automated test and build tools
• Experience working with distributed teams across geographies and time zones. Experience with Product Oriented Delivery.
• Experience with eCommerce portals is beneficial.
• We are a heavy AWS environment so experience in AWS is beneficial.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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This is a remote position.