Resourcing Lead - Client Delivery

Experian Information Technology Services are looking for proactive and strategic Resourcing Lead (for UKI Client Delivery) to lead the end- to-end resource management process across the sales-to-delivery lifecycle across UK&I This role is critical in ensuring that resource supply aligns with project demand, allowing delivery outcomes while optimizing utilization and workforce planning.

As a Resource Lead, you will be accountable for the end-to-end planning of a complex portfolio, ensuring understanding of client expectations, our goals, and financial targets. Your leadership will help guide consistency, scalability, and continuous improvement across all delivery streams.

You will have a background in Software delivery, Identity and Fraud (ID&F), Credit Verification Service (CVS), customer experience and building senior client relationships.

This role is critical to ensuring a seamless transition for clients as they integrate our Software, ID&F and CVS products into their operations. You will plan the demand of the pipeline and all aspects of Client delivery, ensuring seamless understanding of our goals.

This is a hybrid, Nottingham based position reporting to the Regional Delivery Director

Important Responsibilities:-

Pipeline Management:

• Collaborate with Sales and Delivery teams to forecast upcoming demand based on pipeline visibility.
• Translate sales opportunities into resource requirements and timelines.

Resource Planning & Allocation:

• Maintain a real-time view of resource availability, skills, and capacity.
• Match resources to projects based on skillset, availability, and priorities.
• Identify and work with the Regional Delivery Director to address resource gaps through recruitment, contractor engagement, or internal mobility.

Partner Engagement:

• Be an important liaison between Sales, Delivery, HR, and Recruitment teams.
• Provide regular updates to senior leadership on resource health and delivery readiness.

Data & Reporting:

• Develop dashboards and reports on resource use, forecast accuracy, and delivery capacity.
• Use data to guide decisions and continuous improvement in resource planning processes

Process Improvement:

• Implement and refine resourcing processes, and governance to improve efficiency and scalability.
• Advocate for best practices in workforce planning and resource management.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Experience in resource management, workforce planning and operations
• within a delivery-focused environment
• Proven experience managing and scaling delivery teams.
• Excellent partner management skills.
• Work with teams from different cultures and backgrounds
• Experience with project lifecycle and delivery methodologies (e.g., Agile,Waterfall).
• Experience in forecasting and data-driven decision-making.
• Proficiency in resource planning tools (e.g., Keyedin, Excel, PowerPoint, PowerBI).
• Desirable - a background in decisioning software & ID&F

Benefits package includes:

• Hybrid working
• Great compensation package and discretionary bonus
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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