Relationship Manager

You will be responsible for managing day-to-day partner relationships and ensuring successful execution, adoption, and ongoing engagement across Experian’s indirect client portfolio. In close partnership with Account / Client Executives and cross-functional teams, you will support joint growth initiatives by enabling solution adoption, protecting existing revenue, and identifying opportunities to expand Experian’s footprint within partner ecosystems. This role focuses on ensuring partners are fully enabled, operationally successful, and positioned to deliver value using Experian data, software, and analytics. You will coordinate onboarding and enablement efforts, monitor partner performance and satisfaction, proactively address risks and escalations, and serve as the voice of the partner internally to help improve Experian’s solutions and overall partner experience. This role may be based in North America or Costa Rica and will support partners across multiple markets and time zones.

What we’re looking for

• We are looking for a Relationship Manager who is passionate about building strong, trusted partnerships and ensuring our partners successfully adopt, deploy, and grow with Experian solutions.
• Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can clearly articulate how data, software, and analytics are used within your customer’s environment and help partners translate Experian capabilities into meaningful outcomes for their clients.
• You excel at navigating complex environments to drive results. You collaborate naturally across sales, product, implementation, and support teams, balancing priorities and bringing the right people together to solve problems and uncover opportunities.
• You deeply understand your customer by seeing the world through their perspective, speaking their language, and serving as the voice of the customer internally to help improve Experian’s solutions and partner experience.
• You have experience supporting revenue growth by protecting core revenue, enabling adoption of solutions, and identifying expansion opportunities in partnership with Account / Client Executives.
• You drive results and exceed expectations by proactively strengthening relationships, improving operational execution, and ensuring partners are set up for long-term success.
• You have a growth mindset, taking initiative to continuously develop your skills as an Experian leader, collaborator, and influencer.
• You prioritize accountability and honesty, building trust with teammates and partners by consistently delivering results and following through on commitments.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• 3+ years of experience in account management, customer success, relationship management, or sales support within an indirect or partnership-based model
• Proven ability to manage complex client or partner relationships in a fast-paced, cross-functional environment
• Strong communication and organizational skills with the ability to translate technical or complex concepts into clear, actionable insights
• Experience working with data, software, analytics, or technology-driven solutions preferred
• Industry experience in Indirect, Financial Services, Partnerships, or related fields highly desired
• Solid business acumen with an understanding of how operational excellence supports revenue growth and retention
• Bachelor’s degree required
• Travel as needed to support partner engagements and key milestones

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.