OPERATIONS EXECUTIVE
- Singapore
- Customer Service
- Permanent
- Hub
- Full Time
Aa member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross functional teams (eg. sales/ technical / customer service) and external parties including data suppliers/vendors.
The candidate must be efficient, accurate and timely and have the relevant experience in Operations. The candidate must be passionate about delivering quality service, initiating process improvements to drive operational efficiency and customer satisfaction.
The ideal candidate must have worked in MNC / financial institution and has demonstrated skill in being able to overcome the complexities of working in a challenging environment.
Key Responsibilities
• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery.
• Ensure accurate and timely order placement support activities with data suppliers/vendors, to ensure timely fulfilment of customer’s business information orders, including but not limited to business/company, credit report, financial, litigation, and property related information.
• Ensure accurate & timely maintenance of information databases – via different data sources (including newspapers, portals, system integrations, etc)
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with internal technical team to fix integration problems.
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers.
• Initiate process improvement/suggestions automation or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and internal technical team to drive system enhancements, where necessary.
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days.
• Handle back-up operational activities/duties of other operation functions, where necessary.
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations.
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.
What you'll need to bring to the team:
• Minimum 2 years of administrative and operations related experiences
• Excellent problem-solving skill and able to handle enquires from both internal and external customers.
Essential
• Excellent interpersonal and communication skills, verbal and written
• Proficient in Microsoft Excel
• Meticulous with an eye for detail
• Ability to think analytically, operate efficiently and communicate effectively
• Strong initiative and the ability to perform both independently and as part of a team
Desirable
• Diploma/Degree in business or relevant studies
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We're looking for a Business Analyst with expertise in Generative AI, automation, and process improvement to join our Operational Excellence team supporting Compliance. You will focus on applying AI t
Reference
0fa6419f-0237-44d5-8a23-3e2dcefb0d88
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
PagueVeloz
Remote working available
No
Description
Analisar contestações recebidas das adquirentes para Captura física, Link de Pagamento e SDWO;Tratar chargebacks de Desacordo Comercial, Fraude, Erro de Processamento seguindo as regras das bandeiras;
Reference
3c1c2836-e156-4253-9b12-0ac82780424f
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are looking for an experienced Senior Software Engineer with strong front end skills in React and Typescript, to join our Engineering team in our Consumer Services functionAs a Senior Software Engi
Reference
85e9bdd1-119d-43fa-af1a-c41ebed6c84a
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
Experian, Global Security Office are looking for an experienced Senior Application Security Engineer to enhance our application security processes with emphasis on business engagement.You will be resp
Reference
4cdf69c7-e4fb-4189-a132-da51e38eec34
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Descripción del trabajo Diseñador UX / UIDescripcion general del área: ECS es el segmento comercial de personas de la compañía y tiene como propósito empoderar a los consumidores y clientes a manejar
Reference
c1747eaf-dfb7-4bd3-9b41-3944e8552999
Expiry Date
01/01/0001
Salary
Location
Düsseldorf, Germany
Experience Level
Not Applicable
Employment
Permanent
Location
Dusseldorf
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
The Legal Counsel is responsible for providing legal advice and support to Experian in all legal matters. In this role, you will work closely with various departments and external advisors to ensure t
Reference
904bb83f-2de6-4f74-a323-0ff26932b1d5
Expiry Date
01/01/0001
Salary
Location
Sofia , Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
As a Data Engineer reporting to Vice President Global Data Intelligence you will be responsible for delivery of analytic data services to Experian clients, represent Experian analytic and data experti
Reference
6146c7b8-783d-4a2d-bd67-d6a68ffb1f93
Expiry Date
01/01/0001
Salary
Location
Mumbai, India
Experience Level
Associate
Employment
Permanent
Location
Mumbai
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Experian India is looking for an experienced and meticulous Quality Assurance (QA) Specialist to join our team. In this role, you will be responsible for conducting comprehensive testing, analyzing da
Reference
83386790-f5c3-4f6b-b25c-82814e134d7b
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Why this role is important to usExperian UK&I operates in a regulated environment, with oversight from the FCA and other important regulators. Maintaining relationships with our supervision teams and
Reference
41f82054-c98d-4db7-b773-ffbe32761f55
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
Yes
Description
Analista Cientista de Dados JúniorEncantar pessoas, descobrir talentos, conectar sonhos e desbloquear o potencial individual para alcançar resultados incríveis:Esse é o nosso propósito!Somos fascinado
Reference
32b70229-9ebb-4520-8b3a-cf269fb52823
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
Experian Marketing Services are looking for an experienced Product Owner to join our team. Your role will involve regular interaction with partners to gather requirements, provide updates, and ensure
Reference
3876c940-04ce-454f-80ab-c6708cfe3afd
Expiry Date
01/01/0001
Salary
Location
Rome, Italy
Experience Level
Not Applicable
Employment
Permanent
Location
Rome
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
• Gather data and information in a structured and consistent manner to meet project objectives• Engage stakeholders (functions/business/product consultant/technical) appr
Reference
6ead839f-15db-42a2-8a07-bb2d26659d96
Expiry Date
01/01/0001
Salary
Location
Rome, Italy
Experience Level
Not Applicable
Employment
Permanent
Location
Rome
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are seeking a talented Prompt Engineer to join our Italian branch of a global organization. This role is pivotal in leveraging Generative AI (GenAI) to automate internal processes (i.e. reporting)
Reference
3a356360-16d6-462c-a7d9-ea834c38a885
Expiry Date
01/01/0001
Salary
Location
Sofia , Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Reporting into Lead Software Engineer you will be an important part of the product support team of our Solution Development department and will participate in supporting existing applications.What you
Reference
040dbad9-ef4b-49a1-946d-07557e984df1
Expiry Date
01/01/0001
Salary
Location
Mumbai, India
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Mumbai
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
As a Sales Manager you will evaluate sales opportunities in multiple domains like BFSI, Telecom etc. Your exposure to Solution Sales/ Consulting environment or financial services will differentiate yo
Reference
72a3ca96-6bc7-4676-a54e-07ec5e6d8e41
Expiry Date
01/01/0001
Salary
Location
Kuala Lumpur, Malaysia
Experience Level
Not Applicable
Employment
Permanent
Location
Kuala Lumpur
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Role OverviewThe Sales Team Lead drives sales growth, manages client relationships, and leads a team of account managers within the Northern Region. We are looking for strong leadership, business deve
Reference
82b5d5c0-b291-40a2-87d4-2086afb0d916
Expiry Date
01/01/0001