Lead Software Engineer

Reporting to the Senior Contact Center Architect, the Senior Imaging Automation Engineer will help support and automate document handling processes from multiple sources (online uploads, mail, fax) for Experian's MCE (My Customer Experience) division. You understand imaging technologies, OCR tuning, automation with AI/ML, cloud services, and AWS tools. We are looking for someone who operates quickly, drives for results, and has a high standard for quality.

Responsibilities include:

• You will develop and design imaging automation solutions using C#, Python, PowerShell, and JavaScript on both legacy and future platforms.
• Implement and improve OCR technologies, focusing on tuning for accuracy and efficiency.
• Harness the capabilities of AWS Textract, along with other AWS tools, to grow our imaging solutions.
• Integrate AI/ML models into the imaging process to enhance automation and achieve our goals.
• Collaborate to understand workflow needs and integrate automation solutions that refine document handling processes.
• Stay updated with the latest imaging, automation, and AI/ML technologies to ensure our solutions remain cutting-edge.
• Troubleshoot and resolve any issues related to the implemented solutions, ensuring minimal disruption to business operations.
• You will tune automation functions within the legacy platform (iLinx) to increase accuracy and customer experience.
• You will analyze statistics to recommend the best candidates for continued tuning.
• Review, validate, update, and add rules and training through tuning to achieve the highest automation and lowest error rate possible.
• Collaborate with technology teams, product management, and partners to identify and improve automation functions.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• 3+ years of proven experience with imaging/optical character recognition (OCR) technologies and automation.
• Proficiency in C#, Python, and PowerShell; JavaScript.
• In-depth knowledge of AWS Textract and familiarity with a range of AWS tools.
• Hands-on experience with OCR technology, including tuning and optimization.
• Familiarity with AI/ML concepts and their applications in automation.

Benefits/Perks

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible schedule, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.

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