Lead Client Technical Analyst - Healthcare (Remote)

Reporting to Experian Health leadership, the Lead Client Technical Analyst is a subject matter expert around the products sold by Experian Health that are supported on the team they are on. This position will assist the Manager with training, quality assurance, escalations and other general tasks as needed within the team as well as taking on casework and projects as assigned.

You'll have opportunity to:

• Learn how Experian Health products work and integrate across all platforms
• Understand how new product and service changes impacts support
• Master the same responsibilities as Tier 2 Analysts including Seniors
• Respond to all issues submitted/escalated
• Assist with escalations and quality assurance to improve level of service
• Provide internal support regarding workflow, knowledge article management
• Serve as support expert in meetings/escalations
• Identify areas for process improvement and training needs
• Manage multiple projects concurrently including leading special projects
• Mentor and train new and existing representatives
• Act as the back up for the Manager

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• 5 years of experience in a technical analyst role, or technical customer service role at Tier 2 or above
• Healthcare revenue cycle experience required
• Knowledge of ANSI X12, 835, 837, 277 and 999
• Safeguard sensitive patient health information (PHI) through HIPAA rules and regulations
• Support products running on standalone and integrated platforms
• Knowledge of ticketing service platforms
• Excellent communication skills with the ability to speak clearly with technical as well as non-technical clients and staff·
• Highly analytical with intensive research experience

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.