I-9 Administrator (Remote)

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for an I-9 Completion Analyst to support our I-9 clients and ensure accuracy in completion of I-9s and E-Verify submissions. You'll help shape a new business at Experian and help to guide market reach of our products in this space.

We are looking for a knowledgeable I-9 Processor to join our team. You will ensure compliance with Form I-9 documentation procedures. Your role will involve direct interaction with client employees through video calls to verify I-9 documentation and complete the Form I-9. The I-9 Processor will also guide clients through the I-9 process, review forms for accuracy, and help resolve any discrepancies related to I-9 and E-Verify. Additionally, the I-9 Processor will respond to client inquiries and provide exceptional customer service.

As the ideal candidate, you will work across functional units to ensure success. You will also manage a variety of tasks within a collaborative team environment, while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. You also bring creative and strategic solutions to the table to help resolve issues. You are comfortable with web conferencing technology and working with individuals of diverse backgrounds. You will report to Experian's Director - I-9 Delivery Operations.

You are:

• Collaborative – Partner and build relationships and connect ideas across internal and external opportunities
• Creative and Curious – Challenge traditional approaches, inquisitive with a fondness in looking for new opportunities
• Determined and Disciplined – Optimistic about what can be; persistent; You show a fierce commitment to challenging status quo

What you'll do

• Work with client employees through web conference technology to ensure their Form I-9 is accurate
• Verify employment eligibility documents for legitimacy
• Enter document information into Form I-9 Section 2
• Upload documents into the Experian I-9 systems
• Be an expert in Form I-9/E-Verify
• Communicate with clients and their employees when additional information is needed to facilitate accurate Form I-9 and E-Verify completion
• Demonstrate expertise in Form I-9 documentation policies
• Conduct video calls with client employees to verify I-9 documentation and complete Form I-9.
• Provide guidance to clients on the I-9 process and ensure compliance with regulations.
• Review completed Form I-9 for accuracy and completeness.
• Collaborate with client employees to resolve I-9 and E-Verify discrepancies.
• Help answer client inquiries and provide accurate information.
• You will work some weekends and evenings

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• High school degree; or two years of customer service-related experience or equivalent combination of education and experience
• Prior HR or I-9 experience
• Experience prioritizing multiple work items
• Experience analyzing documents, resolving issues and making decisions
• Customer service-oriented with the ability to handle inquiries and resolve issues
• Experience with data entry
• Experience with Microsoft tools: Word, Excel (can maintain complex spreadsheets), PowerPoint, Outlook
• Experience dealing with dated materials and strict time limits
• Bilingual English/Spanish

Benefits/Perks:

• Great compensation package and bonus plan.
• Core benefits, including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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