HelpDesk Technician II
- Hyderabad
- Information Technology & Systems
- Permanent
- Hybrid
- Full Time
- Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Laptop, software problems, and issues.
- Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side)
- Ability to provide timely resolution for all end-user requests and root cause analysis for issues
- Ability to Image / Re-image Mac & Windows 11 Operating Systems.
- Strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts.
- Strong troubleshooting skills with Windows 11, Apple OSX, and other business applications.
- Expert desktop imaging and software packaging skills.
- Hand-on experience working with Service Now , JSM & Logmein123 Remote tool.
- Hands-on experience with Active Directory, Exchange/Office 365, and Group Policy administration.
- Efficiency in working through tools such as Microsoft SCCM and JAMF Casper.
- Resolve incident and support requests from Experian Consumer Services team members via multiple channels (voice, tickets, email, and walk-ups/desk side).
- Makes recommendations for process improvements and technology changes.
- Create and maintain documents and procedures, with direction from management.
- Identify and define system security & Vulnerability Management
- Prepare and document standard operating procedures and protocols
- The ability to inspire technicians by providing new ideas or concepts to consider helps "roadmap" the future.
- Knowledge on Asset Management would be an added advantage.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
- Require a Bachelor’s degree in Computer Science or other technical degree or equivalent experience
- Typically requires 5 years of related experience
- Must possess strong communication skills (written and oral) as well as significant customer service skills
- Ability to work effectively with cross-functional teams.
- Ability to work in a highly dynamic environment with technical skill levels and skillsets
- Strong analytical and problem-solving skills
- Ability to provide input and recommendations on new technology and process improvement
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
As Product Marketing Manager, you will oversee a set of products across the Experian Marketing Services business, summarizing insights from the market, competitive landscape, and our product strategy.
Reference
6581ae25-d6f8-4a4d-b1f4-a6f01705baa6
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$36,986 - $60,492
Schedule
Full Time
Department
Verification
Brand
Experian
Remote working available
Yes
Description
Are you, attentive, organized, and passionate about helping businesses navigate complex processes? Join our team as a UI Claims Analyst and play a key role in supporting our clients through unemployme
Reference
655dca51-2f21-43af-a822-b39fd1175a31
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
Yes
Description
We are looking for an M&A Integration Project Manager to lead the seamless integration of acquired companies into our organization. You will play an important part in shaping our future by ensuring a
Reference
09997cf0-da34-49a3-af0c-6090ec17c165
Expiry Date
01/01/0001
Salary
Location
Texas, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Texas
Role Type
Home
Salary Range
$63,964 - $110,872
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Are you a visionary, committed to the customer experience and collaboration? Do you excel in dynamic settings where you can lead projects, strengthen collaboration, and make an impact? If so, we've go
Reference
ec362e83-e6e7-4944-b4e3-e65dc2b1a198
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
Yes
Description
We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. You will report to our Salesforce Platform Manager.You w
Reference
b6e9fbd2-46fa-401e-b311-8a0c3b113f38
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
We are looking for a Staff Engineer to lead the design, development, and evolution of our internal modular cloud platform. This role is ideal for a seasoned engineer who thrives at the intersection of
Reference
12a25682-16bb-4a38-b131-12ac6096e62b
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um(a) Profissional de Negócios para atuar na área de Growth de um produto digital voltado à recuperação de crédito. O foco será impulsionar a performance do produto e gerar valor p
Reference
928b7fd0-4742-4a21-8d36-8b01d747fdb3
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Experiência com Java e Spring Boot;Domínio em modelagem e otimização de queries em PostgreSQL;Experiência com testes unitários e de integração;Conhecimento em mensageria (Kafka, RabbitMQ ou similares)
Reference
a60d9867-0636-4c78-ab6c-27c81fbd25ef
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
Yes
Description
The Customer Support Representative will join the Data Management Team, supporting data contribution to Experian’s consumer credit database (File OneTM) and partnering with our Sales team. You will be
Reference
c61ab746-ecf7-48bf-b4a5-65d68ddbad6e
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
SummaryThe North America FP&A is looking for a Financial Analyst II to support regional planning and reporting functions. You will collaborate with finance teams across North America to improve and st
Reference
f5ddf1a4-edef-42cd-9bcd-8cc62229aa33
Expiry Date
01/01/0001
Salary
Location
UNITED STATES
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$115,747 - $208,344
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
Yes
Description
We're looking for a motivated and detail-oriented, Healthcare Revenue Cycle Product Owner to join our growing Health SaaS team. You will report to Experian Health and have healthcare revenue cycle pro
Reference
4a07b2a1-ae4c-4e3d-9ca4-54f6439b3b39
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
Área: PMESubárea: Inside Sales Sobre a posiçãoVocê será responsável por transformar dados em inteligência estratégica para o canal de Inside Sales. Atuará com análise de performance comercial, planej
Reference
811ab33d-e530-469b-b296-b4e2da8e3f08
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
The role of our Client Support Specialist is to perform support and sales activities for Experian Preferred clients and prospects to develop new business relationships and strengthen the value of exis
Reference
1f3263cc-9dfe-47f2-8798-ba0e5e6020b6
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Roam
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
O que você vai fazer por aqui:· Gerenciar uma carteira de parceiros estratégicos focados na aquisição de novos clientes PME.· Identificar e atrair novos parceiros para ampliar nossa capila
Reference
c8fa6d1b-116c-4d07-84d7-92875a2c5530
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Information Technology & Systems
Brand
Serasa Experian
Remote working available
Yes
Description
Descrição do trabalhoComo será o seu dia a dia?Você será responsável por operar e contribuir com automações, pipelines que agregam valor e aumente a produtividade das squads;Fará a gestão de cloud, no
Reference
7aa9360b-77bb-40af-9079-a00f814b4307
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
The Role:Experian is looking for a highly motivated, passionate, and enthusiastic individual who is interested in providing the highest level of support for our network engineering team that handles i
Reference
dc8e690f-bda9-4376-ba37-207e1897ad9b
Expiry Date
01/01/0001