Healthcare Support Analyst (Remote)

As Healthcare Support Analyst, you will:

• Support current Claim Source
• Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
• Document and communicate complex solutions to internal and external clients promptly
• Assess project complexity and estimate development and implementation timeframe
• Communicate status with team members, end-users and clients within client expectations including participating in regular client calls
• Develop relationships with clients and service/sales team
• Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst
• Monitor accuracy and completeness of all assigned jobs
• Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions
• Analyze customer data including performing optimizations and edit reviews with customers
• Review and evaluate payer notifications
• Collaborate with internal and external groups to define process requirements for project
• Interpret orders and selects appropriate tools to process orders
• Perform software packaging duties
• Perform complex database tasks and maintenance
• Track change requests and high severity incidents
• Contribute to continuous improvements by identifying ways to optimize resources
• Maintain comprehensive project plans and schedules
• Help with team leadership roles and mentor new team members

You will report to the Customer Support Director.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Bachelor's degree or equivalent experience
• 2+ years experience in a computing environment. Previous hospital and physician billing experience is a plus
• Experience with 837 format and UB04/1500/ADA paper forms
• Knowledge of ICD10 diagnosis and procedure codes
• Knowledge of CPT-4 codes
• Skills using the Microsoft Office suite of products
• Basic project management skills

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote This is a remote position.