Service Transition Business Analyst Expert

What you'll do

We are looking for an experienced and professional Data Visualization and Automation Analyst specializing in Power BI, Power Apps, and related tools to join our respected Experian Digital Workplace (EDW) Enablement team.

This role is important to designing, delivering, and maintaining clear, applicable dashboards and automated reports that measure IT service management performance of a 3rd party vendor and also, internal IT teams.

As an individual contributor you will also lead a Service Level Credit (SLC) program to manage vendor relationships based on service level agreement (SLA) and (KPI) compliance, with the ability to find the root causes of the breaches or when performance is not meeting expectations.

Reporting to the Global IT Service Transition Director you will excel in translating raw data into meaningful insights.

Summary of Primary Responsibilities

• Design and maintain interactive dashboards using Power BI and similar data visualization tools to report IT service management performance.
• Develop automation in Power Apps and Power Automate to support operational efforts and process improvements across the Experian Digital Workplace.
• Automate reporting processes to ensure accurate delivery of performance metrics.
• Establish a framework for dashboard read-outs aimed at holding accountable those responsible for hitting these performance metrics.
• Lead the implementation and ongoing management of a Service Level Credit (SLC) program for third-party vendor, using data-driven approaches to ensure compliance with SLAs and KPIs.
• Collaborate with IT, finance, and vendor management teams to ensure agreement of reporting goals and program goals.
• Analyze complex datasets to provide recommendations to leadership, and find and articulate causes of those items not meeting their contractual obligations and service levels.
• Present findings, dashboards, and reports in a clear manner to a variety of audiences.
• Influence and guide different teams in adopting data-driven practices, without direct supervisory authority.
• Ensure delivery of service improvements, partnering across the Service Quality, Voice of the Customer, and Service Transition functions within the Experian Digital Workplace (EDW) team.
• Build relationships across 3rd party vendor teams and internal Experian teams to exert influence aimed at improving performance.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• A Bachelor's Degree or equivalent experience in Computer Science, Management Information Systems or a related field.
• 8+ years of experience in data analysis, visualization, and transforming raw data into business insights.
• Expertise in Power BI or Tableau, with a portfolio of dashboard and report automation projects.
• Good Automation experience with MS Power Suite (Power Apps, Power Automate).
• Experience working with a 3rd party managed service provider through enforcing contractual obligations.
• Experience with IT service management principles, including Service Level Agreement and KPI measurement.
• ITIL proficiency and awareness, ITIIL v4 foundation certification beneficial.
• Working knowledge of Desktop Services, IT infrastructure, General ITSM practices, Basics of networking, collaboration tools, and more.
• Experience presenting findings to audiences of all levels with the ability to explain complex data concepts simply.

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote position.