Data Automation Hub Team Lead
- Hyderabad
- Customer Service
- Permanent
- Hybrid
- Full Time
Role and Responsibilities:
- Manage the daily Services & Billing and TPP operations, to ensure execution, target and timelines are met.
- Monitor requests to ensure we are working to our SLAs and prioritise tasks accordingly
- Regular calls with stakeholders to resolve outstanding actions and feedback
- Analyse and interpret requirements to ensure correct actions are met and investigate queries through to resolution and fix the cause
- Manage the TPP centralization project to move activities to India and continue to work with Project team to enhance working model
- Recommend process improvements and automation opportunities, initiate actions or projects for continuous improvement
- Develop long term touchless solutions through analysis of the data and process automation Data Automation Hub Lead
- Daily management of the team which includes regular 1-2-1's, coaching sessions, monitor of absence following the attendance policy, identify poor performance and work with you to improve this, following the PFG process
- Plan resource throughout the month to ensure team are working towards monthly and quarter end deadlines
- Ensure staff are motivated, communicated to and engaged with the values of the GFS • Update process documentation
- Actively and regularly communicate with line manager any risks to the process and/or the team, plan and follow up on actions towards remediation/solution
Some of the operational activities this team support includes:
Service & Billing Operations :
- Opening new accounts and branches
- Applying pricing and fees to customers account schedules
- Checking documentation is complete, quality checking credit notes and manual invoices that have been keyed and approving them in the system
- Investigating and fixing the cause of credit notes
- Actioning account amendments to pricing, customer name/address/branch whilst always ensuring relevant documentation is available
- Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
- Ensure all audit and compliance requirements are followed
TPP Operations:
- Daily upload invoices to customer portal
- Update TPP Dashboard on invoice upload status & commentary on reason of any fail upload
- Work with partner to onboarding new customer portal setup
- Communicate with multiple stakeholder request and questions
- Automation project on bulk upload
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
- 6+ years of total experience required
- Experience in Fin-Tech background
- Proficient in Microsoft Word and Excel
- Process improvement and transformation
- Stakeholder & team management
- You will be reporting to a Manager
Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Onsite
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Arizona, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Arizona
Role Type
Home
Salary Range
$45,529 - $78,916
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
At Experian Insurance Services, we're transforming how people shop for home and auto insurance—combining smart tech, data, and human connection to make the process simple and transparent. If you're pa
Reference
92c550c6-d731-41fc-8bba-f4af9452338d
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
Dar atención y soporte en la programación, ejecución, control de procesos contables, impositivos y financiero, garantizando el respectivo cumplimiento de normas contables y tributarias, de manera efic
Reference
c23e3385-8349-4963-8834-e2d8698a234e
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Experiência com gerenciamento de estado (Bloc, Mobx, etc)Experiência com Server Driven UI (desejável)Experiência desenvolvimento de testes unitarios e de widgetExperiência Feature Flag/Feature ToogleE
Reference
a2d9bebf-8aee-4d64-ba90-c8d3a70c6988
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Job description Estamos à procura de um Engenheiro de Software Sênior com sólida experiência em front-end, mente analítica e criatividade técnica, capaz de atuar de forma independente e proativa em to
Reference
ccb2b90f-e024-49c6-a385-f56d5285c250
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Data Management
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um(a) Coordenador(a) de Dados com sólida experiência em risco de crédito ou desenvolvimento de negócios (BizDev) na área de crédito. Essa pessoa será responsável por liderar inicia
Reference
7e13d4ee-8a5f-48ee-bddb-c24b61e694f6
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Job description Descripción:Este rol es la encargado de dar el soporte operativo a las áreas comerciales mediante el control de indicadores clave de desempeño (KPIs) y análisis de datos; así como, gen
Reference
2740ade5-99cf-4658-a7ed-62f7bf088c80
Expiry Date
01/01/0001
Salary
Location
Bogotá, Colombia
Experience Level
Not Applicable
Employment
Permanent
Location
Bogota
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Job description Propósito / Scope del cargo: El Subgerente de Fuentes Externas depende jerárquicamente de la Gerencia de Datos y debe asegurar que todas sus acciones y procesos estén alineados con los
Reference
8e9cdd4e-b82d-45ab-a692-47125f066a5f
Expiry Date
01/01/0001
Salary
Location
Bogotá, Colombia
Experience Level
Not Applicable
Employment
Permanent
Location
Bogota
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Descripción del trabajo Propósito del cargo:El Gerente de Soluciones Buró y Características lidera el diseño, desarrollo y aseguramiento de calidad de soluciones personalizadas basadas en característi
Reference
e7738b55-4f8f-4f31-9a4c-0b6839050e2a
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
Sobre a vagaBuscamos um(a) Analista Junior de Estratégia Digital para apoiar o crescimento da digitalização da base de clientes PME, participando ativamente da criação e execução de campanhas digitais
Reference
a188f052-7f66-47c4-b718-6dbc4a147a05
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services (ECS) is in search of a experienced technologist to help us deliver our next-generation B2B Digital Experience Platform (DXP).You will work with some of the most modern tech
Reference
3fc823b8-e282-4931-9de0-8a6be480c55d
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$153,075 - $275,535
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services (ECS) is looking for a dynamic and collaborative Senior Manager to lead the development of our next-generation B2B Digital Experiences. This role is important to driving the
Reference
9785f11d-228e-4f6e-a14e-5cca563edd77
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Analista de Desenvolvimento Sênior para se juntar ao nosso time! Se você é apaixonado por tecnologia e deseja trabalhar em um ambiente dinâmico e colaborativo, essa oportunidade
Reference
25d13ca0-a485-4988-8767-0bff8e1f3200
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$36,986 - $60,492
Schedule
Full Time
Department
Verification
Brand
Experian
Remote working available
Yes
Description
We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for an Unemployment (UI) Claims Analyst t
Reference
101d7ee4-b749-4d4d-8418-5114235a2834
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Responsabilidades: Desenvolver e manter aplicações Java utilizando Java 17+. Projetar e implementar soluções baseadas em microserviços. Trabalhar com AWS, incluindo SQS e SNS. Implementar
Reference
4df7dcb1-c54a-483c-9014-e0953f560a36
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$33,624 - $54,993
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
Yes
Description
The OCR Assistant will support document processing by operating Abbyy Flexicapture and FlexiLayout applications to extract data from batches of PDF documents. You will focus on accurate data extractio
Reference
5e679fca-ced5-4ced-9bd7-2809e6c5f487
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Nosso app de seguros recebe mais de 25 milhões de acessos únicos por mês. Você tocará de ponta a ponta a evolução dessa experiência mobile, garantindo performance, segurança e qualidade dignas de quem
Reference
ef9c7bfe-9009-42f0-8625-8e75b8a548b1
Expiry Date
01/01/0001