Customer Service Advisor
- Nottingham
- Customer Service
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
About the Role
This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.
Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.
You will also
Support customers with queries through inbound telephone calls, emails or our live webchat facility
Complete an average of 25-30 customer calls per day
Provide a great and memorable customer experience
Understand regulatory requirements and remain compliant
Continue to develop knowledge
Who are Experian?
We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every
Preferable previous call center experience
Experience delivering an outstanding customer experience
Experience working in a target environment
A high level of resilience communicating with customers
We will teach you the rest with our fantastic training programme and ongoing coaching.
Further details:
Full and Part-time roles available
Start date - 16th June 2025 with face to face interviews during starting 8th May.
All roles will begin with initial 9 weeks of classroom-based training running from 09:00AM - 17:30PM at our office in NG2.
Follow completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)
Rotational shift pattern Monday - Saturday (8am/7:15pm)
Internal Grade: G
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-GN1 #LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
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