Customer Relationship Executive (Contract)

Job description

• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Provide training and overall guidance to enable clients to fully utilize product features and benefits.
• Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company's products and services
• Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
• Address client concerns and provide solutions.
• Handle daily incoming and outgoing customer calls and email.
• Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
• Ensure compliance with all company policies, procedures, and standards.
• Perform and achieve assigned KPIs.
• Contribute to team efforts by accomplishing related results as needed.

Qualifications

• Diploma, Advanced Diploma, Higher Diploma, Graduate Diploma, Bachelor's Degree, or equivalent qualification in Business Studies, Business Administration, Management, Economics, Information Technology, Finance, Marketing, Commerce, or a related field.
• Experience in Key Account Management would be an added advantage.
• Prior experience in Customer Service or a related role is preferred.
• Strong customer relationship management and stakeholder engagement skills.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity

Benefits/Perks:

• Great compensation package and discretionary bonus plan
• Work Arrangement: Hybrid. You will combine in-office and remote work, with regular attendance required at the office. (The updated version)
• Experian is an equal opportunities employer

#LI-Hybrid

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Experian Careers - Creating a better tomorrow together

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