Customer Operations Executive
- Customer Service
- Permanent
- Hybrid
- Full Time
- Cyberjaya
Experian Data Quality is a global leader in providing data quality software and services. We help our clients to proactively manage the quality of their data through world class validation, matching, enrichment and profiling capabilities. With flexible SaaS and on-premise deployment models, Experian Data Quality software allows organisations around the world to truly connect with their customers by delivering intelligent interactions, every time.
Our Targeting products helps organisations define, understand and engage audiences online, offline and in a local area. We use consistent and predictive definitions of audiences, combined with rich and insightful data and analytics to help our clients acquire new customers, value existing ones and provide personalised services based on an understanding of them as individuals
This exciting role is responsible for supporting the Australian & New Zealand Senior Account Managers in the DQT business. You will be helping to set up and support new and existing clients across the Australian and New Zealand markets.
The role is based in Kuala Lumpur, Malaysia and will report to the DQT Team Leader in KL.
As a Customer Executive, you will enable the sales teams to be successful through key administration support and engage with our Top Tier clients to deliver excellence in customer service. You will also support the Customer Operations Manager with adhoc tasks to contribute to the growth and profit of our organization.
This role is a great opportunity to gain experience in a dynamic environment, while supporting the sales team in achieving their individual and business targets, with Sales enablement front of mind.
What you’ll be doing
- Building relationships with account managers and supporting them in processing quotes & orders across new business and renewals
- Maintaining strong relationships with Top Tier clients
- Responding to customer enquiries and delivering customer care calls
- Reviewing documentation in preparation for audits
- Performing administrative work, e.g. elimination of duplicate accounts in Salesforce, scheduling customer care calls, distribution of welcome emails and other adhoc tasks
- Consistently developing efficient systems/processes and Investigating and resolving business unit challenges
- Reviewing operating procedures and keeping our training documentation and workflows up to date
- Verifying the identify of a client from the completed credentialing application form against a list of baseline requirements across new or existing client relationships.
- Preforming sanction screening on clients, beneficial owners (where applicable) and other parties.
- Reviewing client and industry type against the standards outlined in the global industry watchlist process, Experian’s potential risk (reputational/financial) associated with some clients/industries.
- Identifying & obtaining additional approvals where clients are subject to enhanced due diligence based on data volume or customer activity or behavior
- Maintaining records of due diligence preformed against the client record in SF with red flags observed and addressed.
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.
You will be an experienced administration professional with a high attention to detail and an ability to work closely with key stakeholders, supporting them to achieve their objectives.
We are looking for someone who is/has:-
- Proactive with an ability to self-manage
- Customer service or administration experience (essential)
- Strong attention to detail and analytical skills
- Excellent communication and presentation skills
- Ability to work well both independently and as part of a team
- Experience working in a fast-paced environment and to tight deadlines
- Ability to negotiate and build relationships
- Competent in Microsoft Office/Computer Literacy
Experience
• At least 2 years of experience working in;
• a Customer Service or administrative role
• a professional environment
• a fast-paced environment, delivering to tight deadlines
Knowledge
• Competent in Microsoft Office
• Previous use of Salesforce.com CRM would be an advantage
Qualifications
• University Degree
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
As an Analytics Manager, you will help guide data-driven decision-making within our global platform and product teams.Your primary responsibility will be to lead the implementation of Adobe Analytics
Reference
27cc2a3e-3626-4001-90ad-fecc8a79f6eb
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Role SummaryEntry level Engineer with an experience of 1-5 years, who can quickly learn and adopt to the culture of Experian and who can contribute to the project deliverables.Knowledge, Skills and Ex
Reference
1edc2e7e-45e2-450f-b770-e4446b147155
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
Job description Overview:We are seeking a highly skilled and motivated Senior Network Security Engineer to join our Global Network Services team. This role is pivotal in supporting and enhancing our n
Reference
833dfd81-1f80-40b3-a090-b8cdc5ebb7df
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
No
Description
Job description Job DescriptionWe are seeking a dynamic Senior Program Manager to support and lead key strategic initiatives across DE&A. This individual will partner closely with DE&A team leads to t
Reference
8ab68d50-9c3d-489c-88e0-cb5168525ed3
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$71,640 - $124,176
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team. You will collaborate with a cross-functional product team to create experiences that del
Reference
6f029634-5b2b-460d-b8c3-73eef05c1a98
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$153,075 - $275,535
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
No
Description
We are looking for an experienced analyst relations professional to join our team. You will be responsible for building and maintaining relationships with market analysts and influencers to increase a
Reference
1d328271-e631-49fd-9a9b-fc2b11825896
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
Yes
Description
What you'll doAs an Information Security Control Assurance Manager, you will lead a team evaluating security controls for both on-premise and cloud processes to mitigate risks and ensure compliance wi
Reference
abacf665-f688-4896-9878-b8f03e27a0f4
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$71,640 - $124,176
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
Yes
Description
At Experian, our UX Design team crafts user-centered and delightful digital experiences. As a Product Designer, you'll help shape consumer-facing web and mobile financial products. You'll collaborate
Reference
35e8778e-12a5-4674-b5af-7c71947447f6
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
PagueVeloz
Remote working available
No
Description
Você irá atuar no desenvolvimento e manutenção de soluções backend em nuvem, com foco em escalabilidade, alta disponibilidade e otimização de recursos. Além de contribuir tecnicamente, esperamos que v
Reference
58f2547a-c1f4-4b84-9378-33e79a781501
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are looking for a passionate Data Engineer to join our agile team.You will be #LI-hybrid (Hybrid work schedule) based in Hyderabad and reporting to Director Engineering.You will help build high-qua
Reference
b2863e89-beb4-4d57-b816-15cb31d7b610
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to Director Engineering.You will be working as part of an existing agile team to develop quality solutions within required deadline.Collaborati
Reference
592b0d3a-fb85-4698-803c-9d34ca0ef0d1
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to Director Engineering.You will be working as part of an existing agile team to develop quality solutions within required deadline.Collaborati
Reference
28458d3f-6940-4044-b9be-e796d4aee70c
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to Director Engineering.Working as part of an existing agile team to develop quality solutions within required deadline.Collaborating effectivel
Reference
d176a755-fecd-49a2-93b6-09bab5f317f9
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Internship
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Our Global Site Reliability Engineering team is looking for a high school intern to join our team for a 2-month internship focused on administrative and operational support. This role is ideal for a s
Reference
0bf265e0-80b7-45b1-9af8-f124b7ff4510
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Hybrid
Schedule
Full Time
Department
Project Management
Brand
Serasa Experian
Remote working available
No
Description
The HR Project Specialist - Talent and Learning will play an integral role in ensuring the effective delivery and embedding of global Talent and Learning Programmes in their early stages. Programmes s
Reference
12e70535-6188-4bf4-a20b-b562781dfaa4
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Collaborate with teams to support operational analysis and delivery of data insightsYou will contribute to key operations including establishing and reviewing KPI's, SLA's, thresholds, and escalation
Reference
729fc0fa-a908-4305-a4e2-75152bd5e07e
Expiry Date
01/01/0001