Assistente de Relacionamento Comercial Pleno
- Sao Paulo
- Sales & Business Development
- Permanent
- Hub
- Full Time
Área: PME
Subárea: Gestão de Clientes
Quais serão suas principais entregas?
- Atendimento e suporte ao cliente com o objetivo de negociação, fidelização e retenção de contratos pós-pago;
- Os canais para atendimento são: voz, chat/mensagens instantâneas e e-mail;
- Identificar as necessidades do cliente e solucionar de maneira eficaz;
- Negociação com o cliente para fidelização e manutenção dos contratos e faturamento.
A Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à fraude. Com tecnologia de ponta, inovação e os melhores talentos, transforma a incerteza do risco na melhor decisão, ajudando pessoas a realizarem seus sonhos e empresas de todos os portes e segmentos a prosperarem.
Temos 22.000 pessoas operando em 32 países e a cada dia estamos investindo em novas tecnologias, profissionais talentosos e inovação para ajudar todos os clientes a maximizarem cada oportunidade. Com sede corporativa em Dublin, Irlanda, a Experian está listada na Bolsa de Valores de Londres (EXPN) e compõe o índice FTSE 100.
O que estamos buscando em você!
- Ensino médio completo (superior cursando é um diferencial);
- Raciocínio lógico;
- Capacidade de negociação em atendimento e relacionamento com o cliente;
- Cortesia, empatia e escuta ativa;
- Proatividade, capacidade de entregar metas e resultados;
- Vivência no atendimento ao cliente no segmento de Retenção é um diferencial;
- Perfil comercial.
Na Serasa Experian, acreditamos que a diversidade é fundamental para um ambiente de trabalho mais saudável e inovador, onde todas as pessoas possam trocar experiências e expressar suas ideias. Por isso, contamos com diversas ações para promover um recrutamento inclusivo e apoiar no desenvolvimento profissional das nossas pessoas. Além disso, temos os nossos grupos de afinidade, criados para empoderar e acolher as pessoas de grupos sub-representados: ExperianPride (comunidade LGBTQIAPN+), Ubuntu (equidade racial), Women in Experian (equidade de gênero) e Aspire (pessoas com deficiência) e Connecting Generations (gerações).
Venha fazer parte dessa transformação!
#LI-ONSITE
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Vegas Tech
Prepare-se para explorar aqui na Serasa Experian uma jornada em tecnologia cheia de descoberta.
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