Customer Experience Specialist

About the Role

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.

Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.

You will also

• Support customers with queries through inbound telephone calls, emails or our live webchat facility

• Complete an average of 25-30 customer calls per day

• Provide a great and memorable customer experience

• Understand regulatory requirements and remain compliant

• Continue to develop knowledge

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every

• Experience delivering an outstanding customer experience

• Experience working in a target environment

• A high level of resilience communicating with customers

• Preferable previous call center experience

We will teach you the rest with our fantastic training programme and ongoing coaching.

Further details:

• Start date - 27th Oct with face to face interviews during September.

• All roles will begin with initial 9 weeks of classroom-based training running from 09:00AM - 17:30PM at our office in NG2. 

• Follow completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)

• Rotational shift pattern Monday - Saturday (8am/7:15pm)

• Internal Grade: G

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Experian Careers - Creating a better tomorrow together

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