Customer Care Supervisor I
- Hyderabad
- Customer Service
- Permanent
- Hybrid
- Full Time
- You will be #LI-hybrid based in Hyderabad and reporting to Consumer Services Manager
- You will coordinate daily operations and administer company policies through your team.
- You will assign work, monitor progress, provide training, and offer technical guidance on complex issues.
- You may provide input on staffing, terminations, performance reviews, and scheduling.
- You will oversee consumer databases, ensuring daily goals are met and maintaining data integrity.
- You will handle public record transactions and respond to escalated consumer issues, providing support to internal departments.
- You will manage daily workflow, allocate resources, and develop employee schedules.
- You will coach and motivate staff, provide guidance during changing business conditions.
- You will monitor compliance and performance metrics, ensuring accurate reporting.
- You will implement staff incentive programs and may recommend improvements to senior management.
- You will organize staff meetings to discuss performance, recognition, and information exchange.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
- Bachelor's degree OR Equivalent Experience
- Overall 10+yrs of Experience
- Strong experience in call center environment
- 2-4 years managing and motivating teams
- Strong knowledge of call center operations
- Strong knowledge of federal and state regulations regarding credit reporting
- Experience interpreting and responding to customer questions and requests skills
- Good project management skills
- Good coaching and developing skills
- Strong change management skills
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Brand
Experian
Remote working available
No
Description
The Sr. Software Engineer (.NET/Azure) is a hands-on, contributor position, responsible for creating solutions and architectures for high-volume, high-transaction applications across the Experian Empl
Reference
2ae2d015-e368-4932-9d90-e74e27422c45
Expiry Date
01/01/0001
Salary
Location
Sofia , Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
We are looking for a Financial Analyst to provide the region with support across management and general accounting, financial analysis, reporting, forecasting and the conversion of data into managemen
Reference
63bf3537-1ddd-4b32-a910-fad608780601
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are looking for an experienced Software Development Engineer in Test (SDET) to join our quality assurance team. The SDET will be responsible for designing, developing, and maintaining automated tes
Reference
831d1a0a-9c89-447e-9361-1d2e02dd5cbf
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Entry Level
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
Yes
Description
You'll be primarily responsible for accurately processing and categorizing our customers' correspondence.You will be #LI-hybrid based in Hyderabad and reporting to SupervisorYour keen eye for detail w
Reference
2c1f7292-9592-4265-b388-c060797bf5b6
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$115,747 - $208,344
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Experian is looking for an experienced Staff Software Engineer (Cloud-native Java) who can excel in developing and delivering direct-to-customer products on a cloud-native Java platform. Reporting to
Reference
a17a9b45-355e-4898-8c0a-3d747f8e4158
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$133,109 - $239,596
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Experian is looking for an experienced Senior Staff Software Engineer that will work in an agile environment, developing and delivering direct to customer products on a cloud native platform developed
Reference
fbded6b1-4cf4-4c27-96ed-3dc7da418238
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Experian is looking for an experienced Senior Software Engineer - Java (Cloud-native Java) who can excel in developing and delivering direct-to-customer products on a cloud-native Java platform. You w
Reference
aafa4508-d610-4fde-80f9-c4257718aa20
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Join our team and help develop a premier Android native app used by millions of people. We take pride not only in our feature-rich products and stable mobile applications but also in encouraging a dev
Reference
a8d7ec4a-6a45-47c2-b85f-eccfacfdcee5
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$80,237 - $139,077
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Join our team and help develop a premier iOS native app used by millions of people. Reporting to the Senior Software Engineering Manager, you will have opportunities to grow both technically and profe
Reference
d8197c69-b5c9-4f5e-b23e-ae5dd0fd5820
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Quais serão suas principais entregas?Desenvolvimento de arquitetura de solução para aplicações e sistemas cloud;Melhorias de custo e performance;Otimização de custo e performance de processamento de d
Reference
5a49c6d9-dca2-4c88-b87a-4d813182e334
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Estamos em busca de um(a) Product Owner Júnior com vontade de aprender e crescer junto com um time ágil e colaborativo. Você será responsável por apoiar o desenvolvimento de automações de processos, g
Reference
dc458411-1cc0-4a7b-b1bd-ac62a08925b6
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Quais serão suas principais entregas?Desenvolvimento e sustentação de automações;Monitoramento de logs de execução; Soluções ágeis e escaláveis;Revisão e melhoria de processos e sistemas.Como será o s
Reference
fa4acb98-696a-4b72-ae07-61e410ceb599
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Write readable, maintainable, automation scriptsDevelop test plans and test casesWrite design and functional specifications for use in testingPrepare estimates for assigned tasks and complete all wor
Reference
eeb9b5e2-2292-4a27-841b-71bbc3899478
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Serasa Experian
Remote working available
No
Description
Job description Quais serão suas principais responsabilidades?Nesta posição você se tornará parte integrante de nossa equipe de Customer Experience com foco no sucesso do cliente no uso das nossas sol
Reference
28702a13-6090-410e-9005-daa1b8a55395
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
No
Description
Essa Product Owner será responsável por entender as necessidades dos clientes internos Serasa (PMs, GPMs e Leader Techs) que trazem demandas das áreas de negócios de Credit Service e Soluções Analític
Reference
608c66d3-050f-40bf-9499-c71b6277083f
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Desenvolvedor backend com sólida experiência em Node.js, NestJS e TypeScript para atuar no desenvolvimento e evolução de APIs escaláveis, confiáveis e de alta performance. A pessoa selecionada fará pa
Reference
41180b91-0f12-4018-b1aa-e197227c3064
Expiry Date
01/01/0001