CRM Solutions Architect (Remote)
- United States
- Data Management
- Permanent
- Home
- Full Time
- $115,747 - $208,344
The CRM Solutions Architect will report to the Senior Manager, Solutions Architecture and join our CRM team. You will focus on developing personalized, cross-channel solutions, integrating data, business rules, and ML models across touchpoints, and delivering a dynamic, relevant customer experience.
You'll have the opportunity to:
- Lead solution workshops and develop detailed business, functional, and technical requirements.
- Lead the end-to-end architecture for all CRM related systems and integrations.
- Identify and manage technical debt, recommending scalable and maintainable solutions.
- Guide collaboration and understanding across teams, translating strategic vision into capability models and solution design approaches presentable to business and technical teams.
- Develop data models, data transformations, data structures, data flows, and process flows for communication and use within internal business and technical groups to support CRM marketing, audience, and taxonomy creation for on and off-property efforts.
- Design and develop data, process, and software solutions that enhance and integrate with the Experian Consumer Services (ECS) marketing and ad technology stack.
- Establish and publish reference architectures, data standards, and solution guidelines.
- Collaborate with developers, data engineers, and product and marketing teams for end-to-end solution design and technical implementation of:
- Personalized customer journeys, automated trigger messages, and marketing campaigns
- Signal generation and tagging across the D2C platform
- Data permissioning, opt-in/out compliance
- Audiences and taxonomies
- Initiatives which support the orchestration of audiences for 1st and 3rd party use-cases
- Present solution designs, including implementation cost/effort and benefit estimates.
- Ensure data-driven decision-making and solution architecture are informed by analytics, KPIs, and measurable outcomes.
- Conduct build vs buy assessments, develop cost/benefit analysis, and present solution approach options.
- Design solutions to increase automation and performance of CRM activities that further the use of ML models/data-driven customer communications.
- Evaluate the latest CRM marketing technologies and services and lead industry development presentations.
- Prototype and integrate tools into the existing Marketing Tech stack and lead the adoption of tools.
- Accommodate Pacific workday hours. Participate in an on-call rotation.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
- 7+ years of marketing technology and customer data solutions architecture experience.
- 3+ years of experience in a Solutions Architect capacity.
- Expertise with enterprise customer data, ESP, Ad Tech, and personalization technology and solutions.
- Advanced expertise in customer journey development, campaign management, and marketing platform implementations.
- Knowledge of large-scale customer data and digital marketing technology domains.
- Advanced data development skills in SQL, Python, and API integrations.
- Experience with concept-to-launch solution design and execution of multi-channel digital marketing and CRM programs.
Benefits/Perks:
- Great compensation package and bonus plan.
- Core benefits including full medical, dental, vision, and matching 401K.
- Flexible work environment, ability to work remotely, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Bogotá, Colombia
Experience Level
Not Applicable
Employment
Permanent
Location
Bogota
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
Descripción general del área: Generar estrategias y soluciones que habiliten el despliegue de la estrategia de Large Accounts y el cumplimiento de las metas de ingresos de los segmentos Financiero, Te
Reference
d9e4213a-379e-4a16-99d6-7d8d6a2bfadf
Expiry Date
01/01/0001
Salary
Location
Bogotá, Colombia
Experience Level
Not Applicable
Employment
Permanent
Location
Bogota
Role Type
Hub
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Descripción del trabajoSe requiere un candidato que tenga conocimiento para la gestión de procesos a través de un BPM para generar información de calidad entregable a clientes. una persona con una al
Reference
05dbdff9-8b23-4165-bfbc-aea95fb7c462
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Propósito del cargo:El cargo de Jefe Comercial tiene como propósito la ejecución y seguimiento de la estrategia comercial definida para la cartera asignada, así como consolidar un plan de relacionamie
Reference
3afda651-bb6f-43db-ac1e-9f08d77f3509
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
Job description• Collaborate closely with internal and external partners to track, drive, and resolve customer escalations in a systematic and timely fashion.• Assist in managing day-to-day operations
Reference
9c6aa4a2-1105-4d18-b550-958d1c0bd920
Expiry Date
01/01/0001
Salary
Location
Johannesburg, South Africa
Experience Level
Not Applicable
Employment
Permanent
Location
Johannesburg
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Why this role is critical to usTo build and maintain efficient data solutions for Experian systems using our internal data fabric. The role requires one to participate in all phases of the software de
Reference
06e41c6f-466b-4ee1-bda9-9f029e16fd7d
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Internship
Employment
Intern
Location
Sofia
Role Type
Hybrid
Schedule
Part Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
We are currently looking for ambitious students to join our 2-weeks Experian Summer practice initiative organized by the Sofia Analytics Team.As a Summer Practice Participant, you will have the opport
Reference
a1b3aad5-5e8e-469c-af2f-f9c36018e208
Expiry Date
01/01/0001
Salary
Location
Sofia , Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
We're launching a brand-new Business Performance function to support the ECS UK Analytics team—and we're looking for an experienced and motivated Senior Data Analyst to help lead the way for a 12 mont
Reference
c6a7b4ea-3dd1-40a9-98c9-de1202a4d6b9
Expiry Date
01/01/0001
Salary
Location
Sofia , Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
You'll work with the Senior Analyst and collaborate across teams to deliver impactful insights through advanced data visualization and analysis. You'll design Tableau dashboards, ensuring data accurac
Reference
d65386e5-8113-4241-97af-61253890773c
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hub
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
Área: PMESubárea: Inside SalesBuscamos um(a) Analista para atuar como ponte entre nossa célula de vendas especializadas e as áreas de Produto. Essa pessoa será responsável por apoiar o time na apresen
Reference
a59e1156-85f3-4b7e-b41e-d7bcc00b5fee
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You develop software for a significant commercial software project, collaborating as a member of a team proficient in Java development with the Spring Boot framework and Kafka. As a Senior Staff Engin
Reference
2255dd45-7427-4dd0-aef0-c4b7f352f1ae
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Job description We are looking for a experienced Automation Analyst to join our dynamic team. You have experience in automation testing using Playwright, Python, and C# and a understanding of BDD fram
Reference
856f5740-bb88-4173-b0ae-8eae4ce01a8f
Expiry Date
01/01/0001
Salary
Location
Cyberjaya, Malaysia
Experience Level
Executive
Employment
Permanent
Location
Cyberjaya
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are looking for a full stack Software Developer to help us develop our next generation of insights products. Your primary focus will be developing the main insights portal to help expand it into a
Reference
53d1de62-e8d0-4a59-bba3-55a101aa280e
Expiry Date
01/01/0001
Salary
Location
Cyberjaya, Malaysia
Experience Level
Not Applicable
Employment
Permanent
Location
Cyberjaya
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
Role Summary:You will be an important member of the Bulgaria-based finance team with a global remit within Global Finance. You will support both the Global Finance Service (GFS) Measurement Reporting
Reference
693def1c-c65c-4b7d-9c0c-88ff82c26981
Expiry Date
01/01/0001
Salary
Location
Cyberjaya, Malaysia
Experience Level
Executive
Employment
Permanent
Location
Cyberjaya
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
In this role, you will be responsible for designing, developing, testing, and maintaining high-quality applications across multiple platforms. You will work closely with Product Owners, Technical Lead
Reference
f82d906d-176e-48dd-ab6c-3865b1c49984
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos procurando um Desenvolvedor Mobile Flutter Sênior para se juntar ao nosso time de tecnologia! Se você é apaixonado por desenvolvimento mobile e quer fazer parte de um ambiente inovador e colab
Reference
f47b9f8e-af14-488b-83fb-ba5f3692449a
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Quais serão às suas principais atividades:Deverá líderar e estimular/disseminar a cultura do DevOps no time, contribuindo com automações que agregam valor e aumente a produtividade das squads.Deverá l
Reference
8936fd6e-b8e3-4ac4-9691-9aec545e552a
Expiry Date
01/01/0001