Consumer Affairs Supervisor

The Experian Consumer Affairs Supervisor will manage the development, implementation, maintenance, and enforcement of information policies to ensure business unit compliance with regulations, industry self-regulatory codes, and company values and principles. Reporting to Customer Care Director.

This role will ensure that each department of the organization follows all applicable laws and regulations. In addition, this person will be responsible for compliance audits and examinations, the dissemination and analysis of new or revised laws and regulations, researching compliance issues, compliance training, and the organization's overall compliance policies and procedures.

Responsibilities:

• Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts, and providing technical guidance on complex issues.
• May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
• Ensures that the daily qualitative and quantitative goals of the organization are met.
• Provides guidance to employees when responding to adjusted business conditions.
• Develops, coaches, and motivates staff to achieve departmental goals.
• Monitors compliance and personnel performance metrics. Ensures data for reporting is accurate and adheres to standards.
• Administers staff incentive programs. May provide recommendations on incentive programs to senior management.
• Organizes and facilitates staff meetings regarding team performance, recognition, and information exchange.
• Responds to escalated consumer issues.
• Oversees the daily workflow, assesses available resources determines work allocations, and makes employee work assignments. Collaborates with management and staff to develop and administer employee work schedules.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Strong Knowledge of call center operations
• 4 to 5 years of experience
• You should have advanced knowledge of federal and state regulations regarding credit reporting
• When obstacles arise, they can think quickly and find efficient solutions
• Demonstrate strong proficiency in articulating ideas clearly and concisely through both verbal and written channels
• Strong project management skills

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.