Client Technical Specialist
- Heredia
- Customer Service
- Permanent
- Hybrid
- Full Time
The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.
Responsibilities:
Training sched: 8am-5pm
- Troubleshoot product and technical issues.
- Determine severity and scope analysis of issues, inquiries and requests.
- Experience assisting customers through chat and email
- Manage all client related issues into Client Relationship Management tool (CRM) – Salesforce.
- Manage customer and user configurations.
- Educate and empower customers to maximize use of products, tools and services.
- Maintain proficient knowledge of all product and service changes.
- Monitor system status.
- Initiate proactive customer communications.
- Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry.
- Document solutions and can be reused internally and externally.
- Use each interaction to build relationships between the customers and the Experian brand.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
- Bachelor's degree (preferred).
- 2 years' experience in customer support/technical support and/or healthcare IT industry (Preferred).
- Experience handling support requests from a variety of different channels
- Experience interpreting and responding to customer requests with technical and non-technical clients.
- Experience digging into customers' pain points, empathizing with them and validating the issues they're facing and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean.
- Remain calm and even keeled with frustrated customer.
- Flexibility to manage unforeseen situations outside of the agent's control.
- Patience to handle repetitive customer support issues.
- Experience organizing and prioritizing your own tasks, necessary to prioritize and differentiate important tasks from urgent ones.
- Display outstanding customer service attitude.
- Positive disposition that allow the agent to remain upbeat for the sake of the customer's overall impression regardless of the situation.
- Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization.
- Experience inferring insights from customer data, intensive research and reconciliation skills
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-REMOTE #LI-SA1
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Southbank, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
This role is necessary to our product's success by ensuring that our messaging is both compelling and consistent across all channels. You will support the Head of Product Success by blending industry-
Reference
952d69a7-83d5-494c-b0d4-06272071b4e7
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
This role is necessary to our product's success by ensuring that our messaging is both compelling and consistent across all channels. You will support the Head of Product Success by blending industry-
Reference
e42cae15-0d04-4716-bb8b-60b2bc51752a
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Propósito del cargo:El cargo de Jefe Comercial tiene como propósito la ejecución y seguimiento de la estrategia comercial definida para la cartera asignada, así como consolidar un plan de relacionamie
Reference
3afda651-bb6f-43db-ac1e-9f08d77f3509
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Estamos em busca de um (a) SRE talentoso (a) e motivado (a) para se juntar à nossa equipe dinâmica. A fim de garantir a confiabilidade, disponibilidade e desempenho dos nossos sistemas e serviços. Atu
Reference
7b691afd-43da-455d-b8d8-c3d7d62b19d4
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Propósito del cargo:Asegurar la satisfacción de los clientes con el fin de incrementar el posicionamiento de los productos en para pequeñas y medianas empresas de diferentes industrias. Responsabilida
Reference
d504a183-eff5-465a-a93e-908cdb6a5d8c
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Proposito del cargo:El líder técnico es reponsable del análisis y diseño detallados, la construcción y entrega para pruebas de calidad y de usuario que permitan liberar los componentes de software cum
Reference
cb701895-1d00-46d7-ad1f-7ea651e5b81a
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Job descriptionWe are looking for an experienced Staff DevOps Engineer – Cloud Automation III to join our team. You will have 5+ years of experience designing and implementing CI/CD pipelines, infrast
Reference
a09d0f0a-d3d8-4c1b-8444-e8bc37547151
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Marketing and Communications
Brand
Serasa Experian
Remote working available
No
Description
Entendimento das necessidades de negócio e proposição da melhor forma de execução no Salesforce Marketing Cloud.Criar e automatizar jornadas de média a alta complexidade no Salesforce Marketing Cloud.
Reference
14570336-667a-407e-9210-02bc88b1931f
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$148,617 - $267,510
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
Yes
Description
Experian's Direct-to-Consumer (D2C) business is looking for a Director of Product to lead our expanding Insurance vertical. You will define and deliver a holistic insurance experience, while promoting
Reference
a9cd68c0-cc53-43a9-86c9-2b9d4d4b34c4
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Analista de Desenvolvimento Pleno para se juntar ao nosso time! Se você é apaixonado por tecnologia e deseja trabalhar em um ambiente dinâmico e colaborativo, essa oportunidade
Reference
f8070b7d-5e68-4adb-b7df-a8b662ad7a7f
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Analista de SRE Pleno com foco em observabilidade para integrar nosso time. O profissional será responsável por garantir a estabilidade, performance e escalabilidade de nossos s
Reference
e56cd349-fa72-4ac7-a7af-e12d115c608c
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
New York
Role Type
Hybrid
Salary Range
See Pay Range
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
As an important member of our Supply Trading team, your primary role will involve overseeing the performance of deals within your portfolio. You will report to the VP of Audience Strategy. Your respon
Reference
86c7fe29-da7e-4ffa-8217-ae54223d376d
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
As a Major Incident Manager within the UKI region you will lead Critical and Major Incidents from detection through to resolution and handover to our Problem Management Team.You will work aligned to U
Reference
ef3db514-c014-409b-94ed-a419addae4c5
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
Lead the analytics team in delivery of data driven risk and control insight to centralised control function team members and coordination of governance reporting. Identifying relevant data sources to
Reference
68030d3e-396e-4bc5-8d45-87c16d93d820
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Administration & Office Support
Brand
Serasa Experian
Remote working available
No
Description
Apoiar a Governança de Negócios no que tange a:Mapeamento e revisões de processos e controles;Mapeamento e revisões de riscos estratégicos e operacionais;Apoio nos trabalhos relacionados a auditorias
Reference
519b68d9-b9bd-42cd-abfe-4cd82ee6272a
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Administration & Office Support
Brand
Serasa Experian
Remote working available
No
Description
Apoiar a Governança de Negócios no que tange a:Apoio à gestão de riscos e issues;Apoio a auditorias internas e realização de assessments internos;Envolvimento no desenvolvimento de novos produtos e se
Reference
df009cf7-a072-4fcb-bea8-982ddde81a55
Expiry Date
01/01/0001