Client Success Specialist

As a Client Success Specialist, you'll guide new clients through the onboarding process for our unemployment management services—from initial setup to full implementation. We are looking for experience communicating the value of the product and its features to customers, attention to detail, and an enthusiastic approach to client relationships. You'll report directly to the Director of Provisioning.

Key Responsibilities

• Lead the end-to-end onboarding process, including data collection, system setup, and client training.

• Coordinate with clients to confirm start dates, gather contacts, and ensure system configuration.

• Ensure accurate and up-to-date tax information throughout your client lifecycle.

• Train clients on the Hamlet platform prior to go-live.

• Be the primary contact for client inquiries and issue resolution.

• Present quarterly reports and collaborate with clients to improve response quality

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Education:

• Bachelor’s degree in Business Administration, Communications, Human Resources, or a related field or Equivalent years of work experience.

• Experience:

• Two (2) plus years of experience in client onboarding, customer success, account management, or a related client-facing role.
• Experience working with SaaS platforms or HR/payroll systems is a plus.
• Familiarity with unemployment claims processes or compliance standards is highly desirable.
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• Qualifications:
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• Proven experience in client onboarding, customer success, or account management.
• Strong presentation and communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple clients and deadlines simultaneously.
• Familiarity with unemployment claims processes and compliance standards is a plus.

Perks:

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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