Client Success Manager, Healthcare Claims (Remote)

Our Client Success Manager (CSM) serves as a strategic partner to our clients, driving adoption, return on investment, and long-term success across Claims and Contract manager suite of product solutions, ensuring clients achieve measurable outcomes while building relationships built on trust and collaboration. You will manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products, guiding them through optimization and strategic use to maximize value.

• Be a trusted advisor, helping clients align technology with our goals to improve operational efficiency and financial performance
• Acclimate quickly to client implementations to facilitate updates, enhancements, and issue resolution
• Strategic Partnering with Customer Support, Optimization, Product, Development teams, and other product support teams to ensure resolution of tickets and enhancement requests
• Evaluate client use of Claims and Contract Manager product suite including Claim Scrubber products; recommend best practices and configuration improvements
• Lead Quarterly Business Reviews (QBRs) with Relationship Managers, showcasing ROI, adoption metrics, and strategic opportunities
• Maintain understanding of client Statements of Work (SOW) and guide clients through post-go-live optimization
• Be the product expert for Contract Manager product suite including Claims Scrubber and Claims, driving adoption and measurable outcomes

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• 5+ years' experience in healthcare IT and revenue cycle management required
• 3+ years' hands-on experience with Experian Health's Contract Manager and Claim Scrubber solutions is beneficial
• 1+ year' expertise with AI from a Claims perspective (pre and post adjudication) is beneficial
• Epic expertise
• Background in change management and strategic client engagement
• Proficiency with Salesforce or similar CRM tools
• Accommodate travel up to 20–25% to client sites
• Bachelor's degree

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.