Client Services Call Center Rep II
- Heredia
- Customer Service
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team.
You will be a resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, using your deep competencies in different product and operational areas.
The main traits, responsibilities of the role include:
- Manage inbound and outbound client phone calls and email inquiries.
- Resolve technical problems and product questions.
- Document solutions to internal and external clients quickly.
- Experience interpreting and responding to customer requests between customers and Sales, ensuring responses to inquiries and lead.
- Work within a diverse team and to communicate with others is crucial.
- Experience handling support requests from a variety of different channels at the same time.
- Seek appropriate information and training to stay up to date on products and the industry.
- Identify new products whenever upselling and cross-selling opportunities arise.
- Gather client feedback on products and services and communicate with Product management.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
We are looking for a client-focused person and high-level experienced interpreting and responding to customer requests. Creativity and initiative are a must, in addition to the following:
- High School Diploma
- 2+ years of call center customer support experience
- Salesforce.com proficiency
- PC, Microsoft Office, and internet knowledge
- Advanced problem solving, analytical, and customer service skills
- Advanced English language skills, both verbal and written
- Experience establishing procedures to ensure client satisfaction
- Experience documenting customer issues in detail
- Team and teamwork focus
This is a permanent remote home-based role in Costa Rica. No relocation available.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-ML2 #LI-Remote
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
United States
Experience Level
Mid-Senior Level
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$71,640 - $124,176
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team. You will collaborate with a cross-functional product team to create experiences that del
Reference
6f029634-5b2b-460d-b8c3-73eef05c1a98
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
Yes
Description
Conduct due diligence on third parties, including reviewing their websites, and searching relevant databases, Better Business Bureau, and Federal and State regulatory agencies.Ensure all relevant inf
Reference
bbad7830-eccd-4a9c-b7ea-ada841dee4e5
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
As a Client Support Specialist, your focus will be to operate as a liaison between the client, sales account executive, internal client care and will consist of sales service-related activities. You w
Reference
ff15bb2a-7229-4205-91e4-bff83d5421f6
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
We are looking for experienced Mid-Level Developer to join our team fully remote. You will have expertise in C#.NET, SQL, MongoDB, and AWS, with a preference for experience in the healthcare industry.
Reference
dcff066a-7fa5-4d0c-8d02-8a0d1fc3290b
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
We are looking for a Senior Product Marketing Manager to join EDQ's Global Product Marketing function. Reporting into the Head of Global Product Marketing, you will work with Global Product & Partners
Reference
3589a677-787d-4fc0-9c33-b78383b1062a
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Sales & Business Development
Brand
PagueVeloz
Remote working available
No
Description
Prospecção de Clientes: Identificar e abordar potenciais clientes na região e arredores, formando uma carteira sólida.Manutenção de Carteira: Manter uma carteira de clientes ativa, oferecendo um aten
Reference
429ab6f8-c3d3-463f-84cd-f3ea3ee818bc
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Home
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Experian Global Security Office are looking for a Global Security Service Management Lead to aid , along with the Global CISO Programs Director you will support the design, implementation, and operati
Reference
ef29553e-d02c-40b8-babd-ea6609b4fc65
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
North America FP&A is looking for a Senior Financial Analyst to support region-wide planning and reporting functions. You will collaborate supporting the Automation and Corporate teams across the Nort
Reference
da4a8740-42ec-4004-b65f-9460d37aa8ba
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
As an important member of the GFS Team reporting to the Revenue Recognition Team Lead, you will contribute to the financial integrity of the organization. You will maintain and oversee general ledger
Reference
869a8215-7f66-49b8-9768-353934042858
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
This role supports the execution of the control testing plan by conducting accurate tests of controls. Control Testing Analysts evaluate the design and operational effectiveness of controls, document
Reference
29b15124-5bd3-4a5f-8785-5b501f7b4d9d
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
The Risk Analyst supports the Risk Reporting & Analytics Lead by analyzing data to deliver relevant insights into the organisation's risk landscape. You will help ensure the accuracy of risk reporting
Reference
c15b9791-6036-4003-a8c3-976a87b8e15c
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
The Junior Risk Analyst provides support to the Risk Reporting & Analytics team by assisting with data collection and reporting. This entry-level role focuses on building foundational skills in risk a
Reference
bab8071c-c866-4e0b-bd8d-71418e0863bc
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Experian has a range of products and services that it provides to numerous corporate customers across several industry verticals including financial services, banking, pensions, retail, travel, utilit
Reference
d58cf01c-2169-4d28-9db4-7b57716d3c4e
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
You will report to the Head of Business Control Testing by coordinating the execution of the control testing plan, ensuring alignment with the control strategy. The Control Testing Coordinator manages
Reference
fb6d0048-10e4-4c75-9dc3-c85389bc0893
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
No
Description
Desenvolvimento e gestão do portfólio de produtos para Marketing Services;Irá liderar a definição da estratégia de produtos, desafiando o status quo e mapeando novas oportunidades estratégicas para ex
Reference
adeb184c-49d4-4ef2-96c7-646597d73bed
Expiry Date
01/01/0001
Salary
Location
Johannesburg, South Africa
Experience Level
Not Applicable
Employment
Permanent
Location
Johannesburg
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
Yes
Description
We are seeking a highly motivated and detail-oriented Data Engineer Graduate to join our analytics team. This role is ideal for recent graduates with a passion for creating processes which use data to
Reference
92c25e3b-90be-4a06-9b45-1aecc981caf1
Expiry Date
01/01/0001